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Place of work
Fazulova 7, Bratislava, Bratislava region
Contract type
full-time
Social Media Specialist
The Social Media Resolver is responsible for managing conversations pertaining to Dell support in Social Media & Community (SMaC) and is the primary outreach for customers in Social Media that need assistance from Dell.
Primary responsibilities:
• to utilize SMaC listening tools to listen to and assess different customer posts and conversations
• to exercise analytical skills to identify trends and prepare and post proactive content
• to engage in SMaC conversations to provide Dell’s official response and position as well as to outreach to help customers in need
• to resolve issues voiced by customers in SMaC. This can include personal resolution and/or coordinating resolution with internal Dell resolver groups
• to close the loop with customer upon resolution
Other tasks:
Issue containment
Public Statements on Social Media sites
Close loop with customer & backend resolver teams
Issue identification & escalation on process gaps
Subject Matter Expert (SME) for social media interactions.
This role will support all Global CSMB teams. Specialists will also participate in defining the program to allow for further global expansion.
Primary responsibilities:
• to utilize SMaC listening tools to listen to and assess different customer posts and conversations
• to exercise analytical skills to identify trends and prepare and post proactive content
• to engage in SMaC conversations to provide Dell’s official response and position as well as to outreach to help customers in need
• to resolve issues voiced by customers in SMaC. This can include personal resolution and/or coordinating resolution with internal Dell resolver groups
• to close the loop with customer upon resolution
Other tasks:
Issue containment
Public Statements on Social Media sites
Close loop with customer & backend resolver teams
Issue identification & escalation on process gaps
Subject Matter Expert (SME) for social media interactions.
This role will support all Global CSMB teams. Specialists will also participate in defining the program to allow for further global expansion.
Osobnostné predpoklady a zručnosti
Requirements:
• Polish OR Italian OR Dutch OR Swedish OR Norwegian OR Danish language - advanced
• English - communication level
• Strong communication skills are required with excellence in writing
• Strong customer focus
• Ability to identify a potential problem and to escalate a problem before broad customer’s groups are impacted
• Experience with social media platforms is preferred, but not required (Twitter, Dell Community Forum, Facebook, etc.)
• Experience with video producing and with Adobe Premier is an advantage
• Polish OR Italian OR Dutch OR Swedish OR Norwegian OR Danish language - advanced
• English - communication level
• Strong communication skills are required with excellence in writing
• Strong customer focus
• Ability to identify a potential problem and to escalate a problem before broad customer’s groups are impacted
• Experience with social media platforms is preferred, but not required (Twitter, Dell Community Forum, Facebook, etc.)
• Experience with video producing and with Adobe Premier is an advantage
Benefity
Dell Benefits• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program
Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan
Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1948262
Dátum zverejnenia: 4.12.2014
2014-12-04
lokalita: Bratislava region Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist Spoločnosť: Dell Technologies