Place of work
Bratislava region
Contract type
full-time
Start date
ASAP

Are you interested in computers and do you speak French? Join our team! (Technical assistance)

In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company Dell s.r.o., with its registered office at Fazulova 7, 811 07 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Dell s.r.o., until my further written notice.

I have been informed that the company Dell s.r.o. shall process my personal data only upon my voluntary approval and that during such processing I dispose rights pursuant to the Act 428/2002 Coll. on Protection of Personal Data as amended.
Dell Bratislava is looking for the candidates for our technical assistance team! You will get a chance to provide telephone and e-mail technical assistance within the Dell Global Service Desk.

Currently it consists of around 1,000 peers from various European countries who assist our English, German, Dutch, French, Italian, Spanish-speaking clients.
The position comprises the responsibility for providing phone and electronic based support and first-aid technical assistance in determining simple Hardware and Software problems and proposing their resolution.

The main target is to help Dell customers to get rid of their technical difficulties in an effective way and thus assure their final satisfaction.

Daily working duties:
• Use troubleshooting techniques and tools to identify technical defects/issues
• Support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely log and track details of solutions provided to resolve customer issue and consequently maintain and update customer database
• Identify and provide input on unique or recurring customer problems

Osobnostné predpoklady a zručnosti

• Advanced French language skills written and verbal and advanced English language skills written and verbal
• Day-to-day working knowledge of PC architecture/technology
• Ability to analyze and solve customer problems by investigating potential solutions using troubleshooting skills
• Good telephone and customer handling skills
• Ability to deal professionally with customers
• Ability to learn new products and technologies

Benefity

Dell Benefits
• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future

• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance

• Health Center - possibility of higher standard services
• Collective Personal Life Insurance

Taking Time For Yourself

• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts

• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1835817  Dátum zverejnenia: 22.4.2015