Place of work
Bratislava region
Contract type
full-time

Dell is looking for technicians speaking Polish and Slovak language !! Take your Chance to start Your career !!

GENERAL SUMMARY
Responsible for providing phone-based technical support for Dell Client ProSupport Customers via phone. The Technical Support Senior Associate is the first point of contact for commercial client customers with hardware-, operation system and application issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES
  • Provides first-level technical support on Dell supplied client products (including printer)
  • Identifies and resolves issues affecting customer client systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Engaging necessary support staff to resolve escalations in as short a timeframe as possible
  • Attends required technical training sessions and makes effective use of assigned lab time

Osobnostné predpoklady a zručnosti

  • Excellent Polish and Slovak language skills
  • PC knowledge
  • Ability to analyse and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
  • Excellent interpersonal skills
  • Excellent telephone and customer handling skills

Benefity

Dell Benefits
• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free

Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theaters etc.
ID: 1829022  Dátum zverejnenia: 31.3.2015 
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