Place of work
Bratislava region
Contract type
full-time

Manager

Oversees the support of customers encountering problems using the company's products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity, and/or customer satisfaction data.

  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.
  • Responsible for achieving target customer satisfaction levels within the technical support organization.
  • Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
  • Assists in the development and implementation of strategic plans, initiatives, and direction.
  • Works with customers and internal teams to resolve issues.
  • Resolves customer escalations as appropriate.

Osobnostné predpoklady a zručnosti

  • Leadership experience
  • Project management skills.
  • Strong customer service skills.
  • Experienced in developing and leading a team to deliver key business results.

Benefity

Dell Benefits
• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free

Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1715444  Dátum zverejnenia: 12.1.2015 
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