Place of work
Fazuľová 7, 811 07 Bratislava, Bratislava
Contract type
full-time

Customer Care Specialist for Public and Large Enterprise Clients in UKI (1 year contract)

The role of the Customer Care Representative is to deliver a positive customer experience, to solve situations when orders do not meet the customers' expectations, and work with internal departments to find solutions to customer issues

• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Advise and support a group of public and large enterprise clients to their highest satisfaction
• Manage daily customer emails and phone calls to support sales service provided to customers
• Investigate and solve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
• Enhance the value of the positive customer experience through the knowledge, information and advice given

Osobnostné predpoklady a zručnosti

Qualifications

  • English language – advanced written and verbal
  • another language is advantage
  • Demonstrate problem solving, organizational and solid communication skills and customer focus
  • Drive for results and self-development
  • Ability to work under deadlines
  • Enthusiastic team player
  • Experience in basic computer software (word, excel)
  • Experience in handling customer calls/ emails is an advantage

Benefity

Dell Benefits

• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future

• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance

• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
• Flu vaccination for free

Taking Time For Yourself

• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts

• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1565921  Dátum zverejnenia: 23.6.2014 
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