Place of work
Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
dohodou

Alienware Technical Support Specialist with English

Overall purpose of the job:
  • Be part of Dell premium gaming product line
  • Service and support English speaking customers with the goal to achieve best customer experience

Tasks:
  • Handling customer enquiries aimed at extreme gaming
  • Troubleshooting and fixing of technical problems
  • Active guidance and online maintenance for the customers on the phone
  • Helpful and polite dealing with customers
  • Communication and customer handling skills at high level

Osobnostné predpoklady a zručnosti

  • Fluent in English
  • Knowledge and understanding of PC hardware components
  • Knowledge of standard Microsoft Windows Applications and Operating systems
  • Experience in dealing with customers is an advantage
  • Knowledge of high performance gaming hardware is an advantage
  • Excellent communication and analytical skills
  • Strong in decision making
  • Ability to work under pressure

Benefity

Dell Benefits

• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program

Investing In Your Future

• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan

Health and Insurance

• Health Center - possibility of higher standard services
• Collective Personal Life Insurance

Taking Time For Yourself

• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)

Discounts

• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1457783  Dátum zverejnenia: 27.4.2015  Základná zložka mzdy (brutto) a ďalšie odmeny: dohodou