ICT Service delivery owner (SDO) for ČSOB Bratislava

*SDO should be well oriented in processes of Incident management, Problem management and Service Level management within ITIL (or other framework). *SDO must have an overarching view and insight into the applications and technology of the various ICT domains. *He or she must have a wide knowledge of the ICT organisation (including the processes and the organisational structure) and must be able to operate comfortably and independently within the organisation. *He or she must have analytical reasoning capabilities and a healthy, critical mind. *He or she must be able to cope with stress and must be able to respond to situations quickly and in a well thought-out manner. *He or she must have a strong communication skills to be able to act as business entities’ SPOC for daily operations and the quality of ICT services *He or she must be able to express him or herself both verbally and in writing in a clear and structured manner, using the appropriate business speak and terminology. *SDO does not have any direct supervisory tasks. He or she is however expected to regularly provide task-oriented guidance. *SDO must have strong facilitating skills. *He or she must be able to put things into perspective and place events within a context. He or she must be able to cope with floating agenda. *SDO must be flexible with regard to his or her timetable, in the sense that an SDO works 24/7 (due to his or her role in terms of escalation in the event of serious incidents) and must also assume the role of weekend coordinator. *He or she must be able to collaborate with employees at various levels of the organisation and be able to cope with emotional pressure in the event of opposition and convert this into cooperation and participation. *Experience in the field at least 5 years. *English is a must – both writing and verbal communication