O2C Lead for Shared Service Center

CRH IS OPENING BRAND NEW CREATIVE PLACE FOR TALENTED PEOPLE!

To our dynamic international environment we are looking for a O2C Lead for the department of Order to Cash. This role is responsible for leading a team of O2C Specialists, who will be investigating customer payment, discrepancies, ensure prompt resolution of such and apply adjustments and reconciliation.


Main Responsibilities:

• Manage all Sales Administration, Master Data, Invoicing and Billing processes/services consistent with HARP and other internal/external audit requirements.
• Provide leadership across all components of the O2C process to ensure completeness, accuracy and timeliness of provided services.
• Finalize SLAs with customers and complete SOPs for the services provided. Ensure regular updates of the SOPs. Provide timely and meaningful reporting of KPIs, and other metrics to appropriate business units and upper management. Proactive customer relationship management.
• Responsible for planning and cost management of activities within his/her scope of authority. Monitor and execute internal control procedures to comply with internal/external audit requirements.
• Ensure smooth overtaking and operation of newly transferred processes. SSC process designs are consistent with best practice, instigating process improvement initiatives where appropriate. Deliver quality, cost and productivity that meets or exceeds service level agreement specifications.
• Ensure SSC policies, processes and operating procedures are clearly defined, up-to-date and documented.
• Identify and recommend necessary changes in financial policies and procedures to optimize effective and efficient performance.
• Responsible for staff training and education, for promotion and salary decisions for all Order-to-Cash staff, provide performance feedback, coaching & development to team members.

Please send your CV and Cover letter in English to our e-mail address.
The selection procedure has usually 3 rounds.

Due to number of job applications, we are able to contact only selected candidates.
Thank you for understanding.

The applicant for a job by sending its personal data given in the curriculum vitae grants to the company CRH (Slovensko) a.s., 906 38 Rohožník (hereinafter only "employer") its consent to the processing of its personal data given in the curriculum vitae or otherwise provided to the employer and that for indefinite time until its written recall, but at minimum for the period of first anniversary, for purposes of their processing by employer in its own information system or by other processors (the company Holcim Business Services s.r.o. or other processor), in particular for purpose of creation of database of the applicants within the CRH group and view of their qualification and skills, and also its consent to provision and making accessible of mentioned personal data to concerned processors and persons belonging at the time of their provision or making accessible to the CRH Group, including their transfer into countries, which do not secure an adequate level of personal data protection.