Premier Customer Care Executive - German Market

This is a technical role within Lenovo’s Premier Technical Support team. In this role, you will be delivering best-in-class support to Lenovo’s Premier Support customers. Over the phone and email you will perform troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching parts engineers to the site as needed to perform repairs. Supported by a team leader you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Have a proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Have a strong teamwork ethic, contributing also to the team target/SLA even when the personal targets.

Your day-to-day:

• To assist customers and field engineers by diagnosing problems through effective troubleshooting and isolation.
• To identify the cause of hardware/software faults and provide a solution.
• To resolve over the phone, email or onsite via parts and engineer dispatch.
• To work with the Technical Account Management team to monitor and track issues to ensure speedy resolution.
• To advise and educate customers through a combination of experience and guideline documentation to ensure a solution to their technical issues.
• To provide input on recurring customer problems and share that information with other technical team members when relevant.

• Starting date: ASAP
• Contract Type: Permanent.
• Working hours: Full Time (40 hours per week) - Monday - Friday from 9 am to 6 pm.
• Highly competitive base salary of €19,000 per annum in addition to:
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International are an award-winning contact centre with a global footprint.

We deliver inspired customer experience solutions to our clients, offering a global network of agency expertise.

We are a diverse, global company that offers our employees superb opportunities to move across the business and around the globe. We have offices across the world including Spain, Ireland, and Malaysia.

CPM International are industry leaders with a proven track record and a wealth of experience.

We collaborate with some of the world's most dynamic brands helping to deliver first-class customer-focused solutions. Our clients include – Dyson, New Balance, Harley Davidson, Lee Wrangler and Colgate. We have 27,500 employees worldwide.

Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

Contact person: Katarina Cibikova
E-mail: send CV