Enterprise application support (2nd/3rd level)

YOUR  JOB:

• responsible for supporting all  back office processing related business applications
• As part of the Application Support Team the position cooperates with internal departments and external vendors 
• Providing 2nd level support for assigned IT services
• Incident management - troubleshooting and resolving assigned incident within defined SLA´s
• Root causes analysis and problem management
• Change management – plan, document and perform changes and extensions for managed applications
• Cooperation with external vendors and internal departments who act as 3rd level support
• Providing support in projects and services releases
• Participating in end to end testing as part of release deployment 

YOUR  SKILLS:

• English language – fluent written and spoken
• Min 2-4 years of professional experience in an Application Support role
• teamleading experience  is  an advantage
• Hands on experience in supporting business applications in large or medium scale environment (enterprise applications such as SAP, ERP etc.)
• Experience in collaboration with Software Development teams
• Basic scripting / programming skills (e.g. PowerShell, Eclipse, Perl, Java, PHP )   is an advantage
• Experience with MS SQL database (SQL scripting, queries)
• Customer service oriented
• Ability and willingness to work on-call 

WE OFFER:

• Development and potential to grow
• Language Courses
• Fitness – gym, swimming pool, wellness
• Additional 2 days off per year
• Teambuilding, Team events, Christmas party

Not a good fit for this position? Refer us a friend we successfully place and receive 180/300 EUR shopping voucher! For more information go to [email protected] 

Candidate's agreement about protection of personal data

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at Vysoká street no. 14, 811 06 Bratislava in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.