Client Support Team Leader with German

Responsibilities: 

• Manages performance and behavior of 12-15 Seller Support Associates (1:1 meetings, coaching etc.) 
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed 
• Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement 
• Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance 
• Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes 
• Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management 
• Participates in daily Kaizen events to identify and implement process improvement change initiatives 
• Conducts audits and provide coaching to improve performance 
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues 
• Liaise with other departments  

Requirements: 

• Fluent German and at least upper intermediate English is a must 
• Minimum of 1 year supervisory or advisory experience in a customer service environment 
• Strong interpersonal and communication skills with the ability to communicate effectively 
• Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders 
• Demonstrates ability to analyze data, using the data to drive decision making 
• Fosters a positive team environment and collaboration within the site 
• Strong prioritization and time management skills, with a high degree of flexibility 
• Ability to embrace constant change

Not a good fit for this position? Refer us a friend we successfully place and receive 180/300 EUR shopping voucher! Formoreinformation contact me at [email protected]

Benefits:   

• Bonus  
• Courses, trainings   
• And many others (will be specified at the interview)

Candidate's agreement about protection of personal data

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at  Vysoká street no. 14, 811 06 Bratislava  in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.