Application Support Engineer 2nd line

Responsibility:

• providing 2nd level technical IT support for centralized services according to a responsibility matrix
• deploying software releases to production and non-production environments (manual and automated)
• documenting systems and troubleshooting information
• providing training to other departments and team colleagues
• analysing and solving of complex incidents, issues and problems
• fulfilling service requests (e.g. data analysis, configuration, provisioning)
• providing on-call duty for a broad range of IT services as part of a team schedule
• constantly improving Global Blue core platform components in terms of availability, capacity and efficient resource utilization and performance
• defining and requesting monitoring options (SCOM) and define and leverage operational management tools (SPLUNK)
• participate and contribute to ITIL processes, especially but not limited to: Incident, Change and Problem Management
• Reporting and collaboration
• The holder of the position reports directly to the Senior Manager Service Delivery Revenue Applications.

Requirements:

• Relevant IT education concluded (desired: bachelor level or equivalent practical experience)
• Broad-based general IT competence in a Windows environment
• Sound SQL knowledge
• Excellent analyzing and troubleshooting skills
• Minimum 5 years of practical experience in supporting centralized IT services (2nd level)
• Excellent communication skills, especially when working with different target groups within an international environment.
• Good English language skills (oral & written, B2).
• Specific skills and knowledge
• ITIL foundation certification
• Basic skills in web server administration, understanding of web services and service oriented architecture
• Advanced in SQL databases and query language (MS SQL and/or ORACLE)
• Intermediate skills with network operations and TCP/IP networking
• Scripting and/or basic programming skills (e.g. MS PowerShell)
• Basic experience with LINUX systems

Benefits:

• Work in fast growing international company
• Development and potential to grow
• Language Courses
• Additional days off per year
• Company library, gym, swimming pool, wellness
• Employee referral program and suggestion program
• Teambuilding, Team events