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Multilingual Customer Solutions Agent - Ireland
CPL Jobs s.r.o.
Place of work
Dundalk, Ireland
Dundalk, Ireland
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Would you like to use your language skills? Are you looking to start your career or looking for a change? Would you like to work for a global American company with fair attitude towards employees? Would you like to live on the seaside in the land of friendly people, shamrocks, medieval abbeys ruins, endless green and fantasy?
Join PayPal team in Dundalk, Ireland as
Multilingual Customer Solutions Agent
As a teammate within Customer Solutions Team, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
Your core duties will include:
• Answering phone calls and emails from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
• Proactively recommending and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
• Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.
Join PayPal team in Dundalk, Ireland as
Multilingual Customer Solutions Agent
As a teammate within Customer Solutions Team, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
Your core duties will include:
• Answering phone calls and emails from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
• Proactively recommending and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
• Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.
Employee perks, benefits
What we offer in return:
• Excellent salary (24.000 EUR annual gross)
• Attractive benefits (25 days holidays, fully subsidised health insurance, contributory pension, life and disability insurance, subsidised canteen and Costa Coffee, free onsite gym, free parking, shuttle bus around Dundalk, bike-to-work scheme)
• Relocation Package
• Excellent salary (24.000 EUR annual gross)
• Attractive benefits (25 days holidays, fully subsidised health insurance, contributory pension, life and disability insurance, subsidised canteen and Costa Coffee, free onsite gym, free parking, shuttle bus around Dundalk, bike-to-work scheme)
• Relocation Package
Company on whose behalf the position is being filled
Other administrative and support service activities
International company
International company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) or French - Upper intermediate (B2) or Greek - Upper intermediate (B2)
Personality requirements and skills
What we expect from you:
• Fluency in French OR German is required, communicative English necessary
• Minimum of 6 months call centre/customer service experience
• Ability to work in a customer-focused, target-driven environment
• Excellent phone skills and communication skills - both written and oral
• Capability of achieving quantitative and qualitative goals
• Proficiency with MS Office, Internet and a good knowledge of databases
• Fluency in French OR German is required, communicative English necessary
• Minimum of 6 months call centre/customer service experience
• Ability to work in a customer-focused, target-driven environment
• Excellent phone skills and communication skills - both written and oral
• Capability of achieving quantitative and qualitative goals
• Proficiency with MS Office, Internet and a good knowledge of databases
Advertiser
Brief description of the company
At Cpl, we like to inspire our employees to develop, take up new challenges and achieve success. We value a lot positive working atmosphere, respect, and high quality of business relations. Therefore we have been successfully operating for 30 years and we are still developing our footprint globally.
We cooperate with global leaders in their industries, and our slogan, Work the Future, motivates us to continuous development and openness to new things. Our goal is to find the best talents for our Clients, and our Clients to find excellent employees who will help them in times of transformation.
Cpl has a huge national reach, we are headquartered in Dublin and have 48 international offices including Slovakia, Poland, Czech Republic, Germany, UK and the United States, providing maximum support to our customers around the world. We regularly leverage this network to identify and source top global talent. In early 2021, Cpl became a subsidiary company of Outsourcing Inc., a leading human resource solutions business, headquartered in Tokyo, Japan.
In 2023 we have major growth plans for the Slovak Branch and are already in the process of increasing the existing structures. If you are interested in being part of our development, we would be happy to hear from you.
Currently, we are seeking for a Senior Recruitment Consultant to join our team in Bratislava.
The company is a holder of a licence to offer recruitment services.
We cooperate with global leaders in their industries, and our slogan, Work the Future, motivates us to continuous development and openness to new things. Our goal is to find the best talents for our Clients, and our Clients to find excellent employees who will help them in times of transformation.
Cpl has a huge national reach, we are headquartered in Dublin and have 48 international offices including Slovakia, Poland, Czech Republic, Germany, UK and the United States, providing maximum support to our customers around the world. We regularly leverage this network to identify and source top global talent. In early 2021, Cpl became a subsidiary company of Outsourcing Inc., a leading human resource solutions business, headquartered in Tokyo, Japan.
In 2023 we have major growth plans for the Slovak Branch and are already in the process of increasing the existing structures. If you are interested in being part of our development, we would be happy to hear from you.
Currently, we are seeking for a Senior Recruitment Consultant to join our team in Bratislava.
The company is a holder of a licence to offer recruitment services.
Number of employees
10-19 employees
ID: 1879556
Dátum zverejnenia: 25.9.2014
2014-09-25
lokalita: Ireland Pozícia: Administrative Worker, Official, Call Operator, Helpdesk Operator Spoločnosť: CPL Jobs s.r.o.