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Customer Service Representative with FR/IT and EN language
CONCENTRIX SERVICES SLOVAKIA s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
What we expect from you
Act as first point of contact for any IBM customer, partner or employee
Provide front office support to customers by answering requests and resolving customer issues via phone and e-mail
Documenting and communicating actions taken for the Service Categories related to:
Pre-sales support
Post-sales support
General Enquiry
Information request
Request to connect
Work towards the goal of meeting the established quality, productivity and customer satisfaction requirements
Ensure the highest level of customer satisfaction.
Maintain center’s tools and infrastructure
Act as first point of contact for any IBM customer, partner or employee
Provide front office support to customers by answering requests and resolving customer issues via phone and e-mail
Documenting and communicating actions taken for the Service Categories related to:
Pre-sales support
Post-sales support
General Enquiry
Information request
Request to connect
Work towards the goal of meeting the established quality, productivity and customer satisfaction requirements
Ensure the highest level of customer satisfaction.
Maintain center’s tools and infrastructure
Employee perks, benefits
What we offer
Competitive salary
Challenging and interesting projects
Possibility to work on service design and training development and delivery
Multicultural, enriching environment, vibrant and dynamic
Internal Development Opportunities
Subsidized meal vouchers
3 bonus vacation days
100% full paid sick-day (PN)
Competitive salary
Challenging and interesting projects
Possibility to work on service design and training development and delivery
Multicultural, enriching environment, vibrant and dynamic
Internal Development Opportunities
Subsidized meal vouchers
3 bonus vacation days
100% full paid sick-day (PN)
Information about the selection process
If you want to join our young and dynamic team, send us your CV.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2) and Italian - Upper intermediate (B2)
Personality requirements and skills
We expect you have
Strong customer driven focus and passion for customer service
Excellent communication skills (both verbal and written) and telephone manner
Detail orientation
Ability to listen actively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
Ability to effectively probe customers to obtain information needed to process customer requests
Ability to react quickly to effectively resolve customer issues
Good organizational skills and ability to work towards meeting targets and deadlines
Initiative and self-driven learning
Ability to work in a team and effectively interact with employees at all levels of the organization
Adhere to all organizational policies and procedures
Computer literacy
The required language skills
Drive for self-development and learning
Flexibility towards changing environment
Strong customer driven focus and passion for customer service
Excellent communication skills (both verbal and written) and telephone manner
Detail orientation
Ability to listen actively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
Ability to effectively probe customers to obtain information needed to process customer requests
Ability to react quickly to effectively resolve customer issues
Good organizational skills and ability to work towards meeting targets and deadlines
Initiative and self-driven learning
Ability to work in a team and effectively interact with employees at all levels of the organization
Adhere to all organizational policies and procedures
Computer literacy
The required language skills
Drive for self-development and learning
Flexibility towards changing environment
Advertiser
Brief description of the company
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Number of employees
150-199 employees
ID: 1800646
Dátum zverejnenia: 14.7.2014
2014-07-14
lokalita: Bratislava Pozícia: Complaints Department Clerk, Customer Support Specialist, Helpdesk Operator, Sales Representative, Telemarketer Spoločnosť: CONCENTRIX SERVICES SLOVAKIA s. r. o.