Mobile Website Optimization Specialist - German

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

We run a multilingual Website Support Centre onsite one of our Technology Clients in Dublin. It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide.

The main purpose of the role would be to assist business clients with optimizing the speed of their mobile websites. This could be achieved by suggesting a number of predefined remedies.

No hands-on coding or technical support would be required.

The focus of the role will be to:
- Communicate with online advertisers and internal sales and services teams via phone, email, chat and video
- Give guidance, support, and train customers on how to optimise their mobile website

We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

German - Proficiency (C2)

- We are looking for bilingual (German and English-speaking) candidates, graduates in any discipline, ideally with some experience in technical support or any target- and process-driven environment.
- Prior knowledge or experience supporting mobile websites is NOT required – we will provide very extensive training which will equip you to do the job well.
- What we are looking for however, are candidates who have the aptitude to learn and understand how mobile websites work and how they can be optimised for speed.
- That would require some interest in technical aspects of websites, e.g. the various platforms on which websites operate (CMS), how pictures can be optimized for size (Photoshop), etc.
- These are very unique positions which combine B2B customer contact and a tremendous opportunity to learn the technical aspects of mobile websites.
- There are a number of various career paths one can follow once successful in this role, from Managerial, through Technical, Subject Matter Expert, Quality or Process Excellence.
- Fresh graduates with understanding of the web will also be considered.
- Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.