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Technical Implementation Engineer – ServiceGrid (ITSM)
Cisco Systems International B.V.
Place of work
Wien, Poland, Austria
Wien, Poland, Austria
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Cisco Cloud and Managed Services (CMS) Services organization is seeking a hands-on Technical Implementation Engineer to implement B2B integration of ITSM (IT Service Management) tools and processes using Cisco ServiceGrid™. Cisco ServiceGrid is an integration platform in the cloud that seamlessly connects enterprise IT and service providers to enable automated multiparty IT Service Management. This offers customers a secure and flexible way to integrate with their partners, vendors and solution providers in their ecosystem. Cisco ServiceGrid automates the sharing of processes, data, and workflows in real time by eliminating manual practices and bottlenecks and promoting significant operational efficiencies that are scalable and reusable.
Job Responsibilities
The Technical Implementation Engineer requires a balance of hands-on technical expertise and strong customer consulting expertise. In this role you will be responsible for the configuration, customization and implementation of Cisco ServiceGrid based on customer requirements and drive project completion following Cisco project delivery standards to ensure highest level of customer satisfaction.
• Perform requirements analysis, design and architecture of complex ITSM integration projects for global enterprises.
• Deploy, implement and configure Cisco ServiceGrid platform within a SaaS environment including integration components, workflow configuration and data mapping.
• Independently drive and manage projects based on customer business goals and solution architecture.
Job Responsibilities
The Technical Implementation Engineer requires a balance of hands-on technical expertise and strong customer consulting expertise. In this role you will be responsible for the configuration, customization and implementation of Cisco ServiceGrid based on customer requirements and drive project completion following Cisco project delivery standards to ensure highest level of customer satisfaction.
• Perform requirements analysis, design and architecture of complex ITSM integration projects for global enterprises.
• Deploy, implement and configure Cisco ServiceGrid platform within a SaaS environment including integration components, workflow configuration and data mapping.
• Independently drive and manage projects based on customer business goals and solution architecture.
Employee perks, benefits
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired gurus. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
Information about the selection process
The candidate might need to travel several times per year for training and business purposes.
See what our employees say about working at Cisco https://www.youtube.com/c/wearecisco
See what our employees say about working at Cisco https://www.youtube.com/c/wearecisco
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Advanced (C1)
Number of years of experience
3
Personality requirements and skills
Qualification Requirements
• A BA / MA degree or equivalent in addition to 3+ years of relevant experience with a strong background in professional consulting services and SaaS infrastructure implementation services.
• Strong knowledge of application integration using web services.
• Expert in XML / XPath
• Expert in B2B protocols such as SOAP web services and REST APIs.
• Experience with XSLT 1.0 and at least one programming language.
• Excellent English in speech and writing.
• Excellent collaborative skills across multiple teams and customer focus.
• Knowledge of ITIL (ITIL Foundation certification is a plus).
Nice to have Requirements
• Experience of deploying and implementing ITSM tools (preferably BMC Remedy, ServiceNow, HP Service Anywhere, HP Service Manager, CA Service Desk) within enterprise organizations.
• JavaScript
• Strong ability to independently drive and manage tasks based on customer business goals and solution architecture (Project Management certification is a plus).
• A BA / MA degree or equivalent in addition to 3+ years of relevant experience with a strong background in professional consulting services and SaaS infrastructure implementation services.
• Strong knowledge of application integration using web services.
• Expert in XML / XPath
• Expert in B2B protocols such as SOAP web services and REST APIs.
• Experience with XSLT 1.0 and at least one programming language.
• Excellent English in speech and writing.
• Excellent collaborative skills across multiple teams and customer focus.
• Knowledge of ITIL (ITIL Foundation certification is a plus).
Nice to have Requirements
• Experience of deploying and implementing ITSM tools (preferably BMC Remedy, ServiceNow, HP Service Anywhere, HP Service Manager, CA Service Desk) within enterprise organizations.
• JavaScript
• Strong ability to independently drive and manage tasks based on customer business goals and solution architecture (Project Management certification is a plus).
Advertiser
Brief description of the company
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
ID: 2841926
Dátum zverejnenia: 9.12.2016
2016-12-09
lokalita: Wien, Poland, Austria Pozícia: Software Engineer, Systems Engineer Spoločnosť: Cisco Systems International B.V.