Site Lead / Soft Service Lead / Technical Lead - We will be hiring in the near future!

Based on our growth in the region we are looking for candidates for the roles:

SITE LEAD:

• Accountable for strategic direction for all FM operations
• Provide leadership of site based teams, to include effective hiring, training, development, reward & recognition, holiday, absence and performance management in accordance with HR policies
• Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners
• Accountable for the financial performance of the self-perform and supplier contracts, exceeding P&L targets
• Customer Relationship Management and interface with key client stakeholders and end users
• Develop a relationship with Suppliers at a senior level, to align operational and site specific goals
• Develop and maintain an understanding of CBRE offerings and the development of highly professional relationships across all areas of the CBRE business

SOFT SERVICE LEAD:

• Responsible for the day to day operational management of facilities soft services on site
• Ensure that the Security, Catering, Landscaping, Cleaning, Pest Control, Drawing Office, Waste management, Laundry, service companies maintain legislative and regulatory accreditation and licensing for site. Monitor that they resolve staffing issues (payroll, rosters, personal issues) to ensure their staff are fully trained and motivated, thus minimizing employee turnover rates, and associated disruption to service to client
• Maintain regular contact with the Technical Operations Manager; consult on key decisions and advice on incidents, escalation and complaints
• Responsible for the management and co-ordination of all soft services contractors working under CBRE scope in areas
• Ensure all contractors have permits to work, check equipment used, and systems of work used on site
• Ensure critical work activities are identified and completed on time
• Manage the account training database to ensure records, training and processes are updated, carried out and followed

TECHNICAL LEAD:

• To provide a total integrated reception service to all visitors (internal and external), including; visitor management, security awareness, meet & greet, VIP events management, access control, Health & Safety, lost property, meeting room management, transportation, visitor parking and administration tasks etc.
• Provide an expense administration service ensuring all records are auditable
• Maintain information in user guides
• Maintain excellent standards in quality of work
• Take responsibility for managing key tasks at reception
• Respond appropriately to customer queries and escalate to Facilities Manager as appropriate
• Communicate effectively with team members, management and customers
• Liaise with Client on any special requirements for visitors to site
• Provide continuous improvement ideas and implement appropriately

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Technical, Facilities

English - Advanced (C1)

Site Lead:
• Facilities Management/Business related degree or equivalent work experience
• Ability to demonstrate and apply exceptional Leadership behaviours
• Strong Customer Relationship skills
• Strong communication skills (oral and written)
• Self-motivated and result driven
• Fluent in English

Soft Service Lead:
• Technical qualification
• Strong interpersonal / communication skills
• PC Literature
• Fluent in English

Technical Lead:
• Technical qualification
• Experience of reception skills
• Ability to communicate at all levels
• Numerate and PC literate
• Fluent in English