Operations Support Coordinator - Part time

CBRE Corporate Outsourcing s. r. o.

Information about the position

  • Place of work: Zámocká 34, 811 01 Bratislava
  • Start date: 24.10.2016
  • Contract type: part-time, agreement-based (Temporary jobs)

Job description, responsibilities and duties

Provide service calls and processes work orders in a professional and diligent manner. Role is focused on Customer Experience and efficiencies
Relationships of the role are both Internal – with CBRE Staff, and External – Clients, Strategic Partner
Direct face off with clients from multiple portfolios
Must ensure that they are knowledgeable on Customer Service procedures, processes, and platforms to fully provide a best in class customer experience
Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
Respond in a professional and courteous manner to every caller, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Identify and deliver robust escalation and effective liaison for all incidents working in partnership with supplier partners, site based teams and unit managers as required
Maintain awareness and contribute to the achievement of KPI and quality standards
Ensure timely management of complaints maintaining efficient and professional communications with all parties
Maintain and keep up to date with information, processes and procedures supporting continuous improvement and innovation to service delivery
Provide statistical analysis of information for client reports and project work by use of customized reporting from a variety of different databases
Provide clerical and administrative support including email boxes, customer satisfaction surveys, meeting room booking reports, courier requests and any ad-hoc requests as required

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Advanced in English, French welcome
Customer service skills
Communication and listening skills
Meticulous and able to work inter-dependently
Proactive and self-driven
Must be a team player committed to working in a quality environment Computer literacy skills
Problem solving/trouble shooting skills
Highly engaged and willingness to learn

Advertiser

Brief description of the company

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.

Main focus of the company's activities

Buying, selling, rental and management of real estate

Information about the selection process

We will contact only selected candidates.

Company address

CBRE Corporate Outsourcing s.r.o.
Zámocká 34
811 01 Bratislava
ID: 2765143   Dátum zverejnenia: 13.10.2016