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Exams Administration & Customer Relations Officer, cover for maternity leave
BRITISH COUNCIL
Place of work
Panská 17, Bratislava
Panská 17, Bratislava
Contract type
full-time
full-time
Start date
17.11.2014
17.11.2014
Wage (gross)
1242.15 EUR/month
1242.15 EUR/month
Information about the position
Job description, responsibilities and duties
Administration and organisation of UK exams across Slovakia dealing directly with candidates, examiners and other key customers. This post will also support our office-wide Customer Service Team in Bratislava.
Accountabilities, responsibilities and main duties:
-To support the growth and recognition of British examinations in Slovakia
-The core of the activity would be dedicated to Cambridge English examinations administration
-To co-ordinate the administration and delivery of IELTS, and other examinations including Aptis, professional, school and university examinations for specific groups to high standards
-To ensure that all awarding body requirements are met
-To provide information for reconciliation, management reports & promotion
-To support the British Council Exam Centre Network
-To manage delivery of exam sessions exam papers, exam venues and exam staff including the recruitment, training and payment of invigilators, markers
-To monitor and administer Speaking Examiner agenda (excluding recruitment)
-To be responsible for the management and supervision of invigilators
-To provide support to ESM in promoting examination
-To attend fairs, certificate award ceremonies, parents evenings etc if necessary
This full-time post will be for 35 working hours per week scheduled normally from 09.00 - 17.00. Flexibility in working hours is required to cover peak exams periods, to cover for an absent colleague. As many exams are held on Saturdays this post will be required to work at weekends on a regular basis and occasional travel to external venues will be required.
Accountabilities, responsibilities and main duties:
-To support the growth and recognition of British examinations in Slovakia
-The core of the activity would be dedicated to Cambridge English examinations administration
-To co-ordinate the administration and delivery of IELTS, and other examinations including Aptis, professional, school and university examinations for specific groups to high standards
-To ensure that all awarding body requirements are met
-To provide information for reconciliation, management reports & promotion
-To support the British Council Exam Centre Network
-To manage delivery of exam sessions exam papers, exam venues and exam staff including the recruitment, training and payment of invigilators, markers
-To monitor and administer Speaking Examiner agenda (excluding recruitment)
-To be responsible for the management and supervision of invigilators
-To provide support to ESM in promoting examination
-To attend fairs, certificate award ceremonies, parents evenings etc if necessary
This full-time post will be for 35 working hours per week scheduled normally from 09.00 - 17.00. Flexibility in working hours is required to cover peak exams periods, to cover for an absent colleague. As many exams are held on Saturdays this post will be required to work at weekends on a regular basis and occasional travel to external venues will be required.
Employee perks, benefits
Professional development
Flexible working scheme
Luncheon vouchers
pro rata 25 days of annual leave
Flexible working scheme
Luncheon vouchers
pro rata 25 days of annual leave
Information about the selection process
All applicants must complete a British Council application form in English (no CV will be accepted) and return it by the deadline of 28th October 2014. The application form and further information about the job ad how to apply can be found on our web site: http://www.britishcouncil.sk/en/about/jobs/exams-administration-customer-relations-officer
Short listing will take place on 31st October 2014 and interviews will be held in Bratislava the week beginning 3rd November 2014.
Short listing will take place on 31st October 2014 and interviews will be held in Bratislava the week beginning 3rd November 2014.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2)
Other knowledge
Business correspondence - Advanced
SAP - Basic
Microsoft Excel - Advanced
Microsoft Word - Advanced
Internet(e-mail, www) - Advanced
Microsoft Outlook - Advanced
SAP - Basic
Microsoft Excel - Advanced
Microsoft Word - Advanced
Internet(e-mail, www) - Advanced
Microsoft Outlook - Advanced
Personality requirements and skills
-A high level of written and spoken English (C1 and above) as well as native speaker competence in Slovak
-Office experience at least 2 years
-Communication skills
-Organisation and planning skills
-Ability to work accurately and to deadlines under pressure
-Ability to put the needs of the team or British Council ahead of my own
-IT skills: to use MS Office and ability to learn new platforms
-Office experience at least 2 years
-Communication skills
-Organisation and planning skills
-Ability to work accurately and to deadlines under pressure
-Ability to put the needs of the team or British Council ahead of my own
-IT skills: to use MS Office and ability to learn new platforms
Advertiser
Brief description of the company
The British Council connects people worldwide with learning opportunities and creative ideas from the UK and builds lasting relationships between the UK and other countries. We are the UK's International organisation for educational opportunities and cultural relations and are represented in 109 countries worldwide, Slovakia being one of them.
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989. This policy is mandatory for all British Council staff worldwide. This includes anyone who works for the British Council, either in a paid or unpaid, full or part time capacity. This includes directly employed staff, trustees, contractors, agency staff, consultants, volunteers, interns and anyone working on behalf of the British Council.
The British Council is committed to equal opportunities and diversity. For more info see our web page: http://www.britishcouncil.org/home-diversity-what-we-do.htm.
The British Council keeps records of your personal information according to data protection legislation in force. The information you provide above shall be processed only and to the extent required for the proper recruitment administration. You have the right to ask for the correction of any inaccuracy or the writting off of your personal information of for a copy of the information we hold on you, by sending an email to [email protected].
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989. This policy is mandatory for all British Council staff worldwide. This includes anyone who works for the British Council, either in a paid or unpaid, full or part time capacity. This includes directly employed staff, trustees, contractors, agency staff, consultants, volunteers, interns and anyone working on behalf of the British Council.
The British Council is committed to equal opportunities and diversity. For more info see our web page: http://www.britishcouncil.org/home-diversity-what-we-do.htm.
The British Council keeps records of your personal information according to data protection legislation in force. The information you provide above shall be processed only and to the extent required for the proper recruitment administration. You have the right to ask for the correction of any inaccuracy or the writting off of your personal information of for a copy of the information we hold on you, by sending an email to [email protected].
Number of employees
10-19 employees
ID: 489330
Dátum zverejnenia: 13.10.2014
2014-10-13
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Customer Support Specialist, Helpdesk Operator, Promotional Assistant Spoločnosť: BRITISH COUNCIL
Základná zložka mzdy (brutto) a ďalšie odmeny: 1242.15 EUR/month