Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Customer Services Advisor / Maternity leave cover
BRITISH COUNCIL
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
August 2015
August 2015
Wage (gross)
984 EUR gross / month
984 EUR gross / month
Information about the position
Job description, responsibilities and duties
The British Council in Slovakia is looking for Customer Services Advisor (Maternity leave cover), starting in August 2015.
The successful applicants will be responsible for dealing with our customer enquiries, registration of students for English courses and exams as well as other customer support services.
Essential requirements for the post include:
- strong customer service and team working
- a high level of written and spoken communication skills in English as well as native speaker competence in Slovak
- an ability to meet agreed targets and overcome obstacles
- a high level of attention to detail including registration finances
- IT skills – to use Microsoft Office programmes and ability to learn new platforms such as FABS, CAMPUS
Role: To act as main point of information and service to British Council customers. This includes dealing with telephone, email and face to face enquiries, enrolment/receiving payment from customers for English language courses and UK exams. This post will work with one full-time and one part-time customer services advisors to provide flexibility and cover for the team.
Working Schedule: Monday - Friday, 9.30am - 5.30pm.
The successful applicants will be responsible for dealing with our customer enquiries, registration of students for English courses and exams as well as other customer support services.
Essential requirements for the post include:
- strong customer service and team working
- a high level of written and spoken communication skills in English as well as native speaker competence in Slovak
- an ability to meet agreed targets and overcome obstacles
- a high level of attention to detail including registration finances
- IT skills – to use Microsoft Office programmes and ability to learn new platforms such as FABS, CAMPUS
Role: To act as main point of information and service to British Council customers. This includes dealing with telephone, email and face to face enquiries, enrolment/receiving payment from customers for English language courses and UK exams. This post will work with one full-time and one part-time customer services advisors to provide flexibility and cover for the team.
Working Schedule: Monday - Friday, 9.30am - 5.30pm.
Employee perks, benefits
luncheon vouchers + professional development
Information about the selection process
All applicants must complete an application form in English. The closing date for applications is Monday 27 April 2015. Completed application forms should be sent to [email protected] by email by this date.
Applicants will be shortlisted on the basis of the evidence given in the application form about your skills and experience in the related areas. Please make sure that you give specific examples in the application and that you read the guidance on the application form and in this additional document carefully.
Only completed applications will be considered. Please do not send a CV.
The application form and further information about the job and how to apply can be found on our website: http://www.britishcouncil.sk/en/about/jobs/administration-assistant
Please download the Application form and the Role profile.
Shortlisting will take place in early May 2015 and interviews will be held in Bratislava in May 2015. Start date is planned in August 2015 and one week induction (upon agreement) in June 2015.
For further information contact [email protected] or phone 02 59102 430.
The British Council values diversity and is committed to policy of equality of opportunity. We welcome applicants from all sections of the community. We guarantee an interview to candidates with disabilities who meet the essential criteria.
Applicants will be shortlisted on the basis of the evidence given in the application form about your skills and experience in the related areas. Please make sure that you give specific examples in the application and that you read the guidance on the application form and in this additional document carefully.
Only completed applications will be considered. Please do not send a CV.
The application form and further information about the job and how to apply can be found on our website: http://www.britishcouncil.sk/en/about/jobs/administration-assistant
Please download the Application form and the Role profile.
Shortlisting will take place in early May 2015 and interviews will be held in Bratislava in May 2015. Start date is planned in August 2015 and one week induction (upon agreement) in June 2015.
For further information contact [email protected] or phone 02 59102 430.
The British Council values diversity and is committed to policy of equality of opportunity. We welcome applicants from all sections of the community. We guarantee an interview to candidates with disabilities who meet the essential criteria.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Slovak - Advanced (C1)
Other knowledge
Business correspondence - Advanced
Cash register - Basic
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Expert
SAP - Basic
Cash register - Basic
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Expert
SAP - Basic
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
The British Council connects people worldwide with learning opportunities and creative ideas from the UK and builds lasting relationships between the UK and other countries. We are the UK's International organisation for educational opportunities and cultural relations and are represented in 109 countries worldwide, Slovakia being one of them.
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989. This policy is mandatory for all British Council staff worldwide. This includes anyone who works for the British Council, either in a paid or unpaid, full or part time capacity. This includes directly employed staff, trustees, contractors, agency staff, consultants, volunteers, interns and anyone working on behalf of the British Council.
The British Council is committed to equal opportunities and diversity. For more info see our web page: http://www.britishcouncil.org/home-diversity-what-we-do.htm.
The British Council keeps records of your personal information according to data protection legislation in force. The information you provide above shall be processed only and to the extent required for the proper recruitment administration. You have the right to ask for the correction of any inaccuracy or the writting off of your personal information of for a copy of the information we hold on you, by sending an email to [email protected].
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with, including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989. This policy is mandatory for all British Council staff worldwide. This includes anyone who works for the British Council, either in a paid or unpaid, full or part time capacity. This includes directly employed staff, trustees, contractors, agency staff, consultants, volunteers, interns and anyone working on behalf of the British Council.
The British Council is committed to equal opportunities and diversity. For more info see our web page: http://www.britishcouncil.org/home-diversity-what-we-do.htm.
The British Council keeps records of your personal information according to data protection legislation in force. The information you provide above shall be processed only and to the extent required for the proper recruitment administration. You have the right to ask for the correction of any inaccuracy or the writting off of your personal information of for a copy of the information we hold on you, by sending an email to [email protected].
Number of employees
10-19 employees
ID: 2075377
Dátum zverejnenia: 10.4.2015
2015-04-10
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Helpdesk Operator, Receptionist Spoločnosť: BRITISH COUNCIL
Základná zložka mzdy (brutto) a ďalšie odmeny: 984 EUR gross / month