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CRM Advisor in Airline Business – Cargo Product – German Speakers
BlueLink International CZ s.r.o.
Place of work
Czech Republic, The Capital Prague
Czech Republic, The Capital Prague
Contract type
full-time
full-time
Start date
18.07.2014
18.07.2014
Information about the position
Job description, responsibilities and duties
BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programs, booking of flight tickets and other customer services to airline and hotel chain clients.
Currently we are looking for new colleagues for the position:
CRM Advisor in Airline Business – Cargo Product – German Speakers
What are you going to do?
• Providing full support to our customers – Air France, Martinair and KLM Cargo clients through tracking calls, handling booking emails – European countries
• Checking cargo orders and approving them
• Answering questions from external agends regarding import, export, bookings, tracing of cargo and providing general information. Depending on the product that they would like to transport you will search for a suitable flight in line with the cargo instructions.
Currently we are looking for new colleagues for the position:
CRM Advisor in Airline Business – Cargo Product – German Speakers
What are you going to do?
• Providing full support to our customers – Air France, Martinair and KLM Cargo clients through tracking calls, handling booking emails – European countries
• Checking cargo orders and approving them
• Answering questions from external agends regarding import, export, bookings, tracing of cargo and providing general information. Depending on the product that they would like to transport you will search for a suitable flight in line with the cargo instructions.
Employee perks, benefits
And for that we offer:
• Full training program in our office in Prague
• Discounted flight tickets, language courses, fitness center, swimming pool and meal tickets
• 23 paid days off
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague, close to the Wenceslas Square
• Full training program in our office in Prague
• Discounted flight tickets, language courses, fitness center, swimming pool and meal tickets
• 23 paid days off
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague, close to the Wenceslas Square
Information about the selection process
The recruitment process consists of 2 interviews. Depending on your location we'll schedule a personal or skype interview
Requirements for the employee
Candidates with education suit the position
Secondary school student
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
German - Advanced (C1) and English - Advanced (C1)
Personality requirements and skills
What do we require?
• Native or fluent German speaker with a proficient level of English
• Excellent communication skills
• Professionality, personal responsibility, accuracy and organizational skills
• Advanced PC skills (MS Office)
• Prior customer service experience is an advantage
• Native or fluent German speaker with a proficient level of English
• Excellent communication skills
• Professionality, personal responsibility, accuracy and organizational skills
• Advanced PC skills (MS Office)
• Prior customer service experience is an advantage
Advertiser
Brief description of the company
BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programmes, booking of flight tickets and other customer services to airline and hotel chain clients.
Number of employees
250-499 employees
ID: 1819200
Dátum zverejnenia: 31.7.2014
2014-07-31
lokalita: Czech Republic, The Capital Prague Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: BlueLink International CZ s.r.o.