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IT support engineers – UK based permanent positions
Blu Global UK Limited
Place of work
Great Britain
Great Britain
Contract type
full-time
full-time
Wage (gross)
up to £45 000/ per year
up to £45 000/ per year
Information about the position
Job description, responsibilities and duties
Our client is an award winning privately owned organisation providing business critical IT services including Cloud, Voice Services and Connectivity. They are currently seeking Support Engineers who have experience working with Virtualisation products and server support in a helpdesk or managed services environment.
Successful candidates will provide helpdesk and remote desktop support, acting as the primary point of contact for all technical issues.
The role includes:
• Responding to incoming calls, ensuring accurate logging and call resolution priorities are met.
• Escalating issues within the Service Desk team to ensure maximum levels of customer satisfaction.
• Troubleshooting customer technical faults and work with external vendors/service providers to achieve fault resolution.
• Working as a team to deliver timely resolutions to customer requests received via telephone, email and automated monitoring.
• Maintaining professional working relationships with customers, suppliers and work colleagues.
Successful candidates will provide helpdesk and remote desktop support, acting as the primary point of contact for all technical issues.
The role includes:
• Responding to incoming calls, ensuring accurate logging and call resolution priorities are met.
• Escalating issues within the Service Desk team to ensure maximum levels of customer satisfaction.
• Troubleshooting customer technical faults and work with external vendors/service providers to achieve fault resolution.
• Working as a team to deliver timely resolutions to customer requests received via telephone, email and automated monitoring.
• Maintaining professional working relationships with customers, suppliers and work colleagues.
Employee perks, benefits
Benefits include:
• Excellent basic salary, up to £45k depending on experience.
• 25 days paid holiday, plus 3 days ‘charity’ leave
• Contributory pension scheme
• Assistance with travel (London based)
• Life Assurance
• Private Medical Cover
• Childcare Vouchers
• Excellent basic salary, up to £45k depending on experience.
• 25 days paid holiday, plus 3 days ‘charity’ leave
• Contributory pension scheme
• Assistance with travel (London based)
• Life Assurance
• Private Medical Cover
• Childcare Vouchers
Information about the selection process
If you feel you have the required skills and experience, please submit your CV and one of our Consultants will contact you to discuss this opportunity further.
Company on whose behalf the position is being filled
Other unlisted areas
Blu Global - One of Europe’s leading placement companies
Blu Global - One of Europe’s leading placement companies
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
You will need:
• Experience in technical support, including Windows Servers, Microsoft Exchange, Microsoft Active Directory, Desktop, Microsoft SQL Server 2000-2014.
• Experience in managing/troubleshooting VMWare and/or Virtualisation technologies.
• Working knowledge of Networking (DNS, DHCP) and Storage (SAN, NAS)
• Candidates will ideally be MCP, MCSA or VCP certified.
• Experience of building servers would be an advantage.
You should be able to demonstrate:
• Previous experience in a busy customer facing IT helpdesk role essential.
• Ability to provide customer focused services.
• Ability to work under own initiative, manage your own time and work to deadlines.
• Strong interpersonal and communication skills, customer facing techniques and listening abilities.
• Excellent English communication skills essential.
• Experience in technical support, including Windows Servers, Microsoft Exchange, Microsoft Active Directory, Desktop, Microsoft SQL Server 2000-2014.
• Experience in managing/troubleshooting VMWare and/or Virtualisation technologies.
• Working knowledge of Networking (DNS, DHCP) and Storage (SAN, NAS)
• Candidates will ideally be MCP, MCSA or VCP certified.
• Experience of building servers would be an advantage.
You should be able to demonstrate:
• Previous experience in a busy customer facing IT helpdesk role essential.
• Ability to provide customer focused services.
• Ability to work under own initiative, manage your own time and work to deadlines.
• Strong interpersonal and communication skills, customer facing techniques and listening abilities.
• Excellent English communication skills essential.
Advertiser
Brief description of the company
Blu-Global is a European placement and training Specialist who offer a complete and comprehensive placement Service with access to our E-learning platform.
We search for the ideal candidates all over Europe and place them to work on both permanent and temporary contracts with our prestigious clients.
We search for the ideal candidates all over Europe and place them to work on both permanent and temporary contracts with our prestigious clients.
Number of employees
10-19 employees
ID: 2948916
Dátum zverejnenia: 27.2.2017
2017-02-27
lokalita: Great Britain Pozícia: IT/Technical Support Specialist Spoločnosť: Blu Global UK Limited
Základná zložka mzdy (brutto) a ďalšie odmeny: up to £45 000/ per year