Professional Card Value Added Services
BALANCED HR s.r.o.
Place of work
Bratislava, Slovak Republic
Bratislava, Slovak Republic
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
2 200 EUR/monthstarts from 2200€ + yearly bonus %
2 200 EUR/monthstarts from 2200€ + yearly bonus %
Information about the position
Job description, responsibilities and duties
• Responsibility for and handling of end-to-end VAS (value added services) processes (administration
and customer registration for international VAS products & services)
• Contact person for VAS operations related issues, coming from indoor & outdoor sales / customer
support teams or suppliers/partners
• Support and train local Card Sales and CSO departments in dealing with VAS processes and overall VAS
product & service package
• Act as competence center for international VAS product & service offer
• Operational and commercial relationship management with VAS providers
• International reconciliation of money flows between company and suppliers/partners including
reporting of VAS turnover and fees
• Central monitoring of VAS transactions in the card systems
• Optimize, adjust and harmonize existing VAS processes incl. interfaces
• Validation of VAS handling/processes in card systems
• Responsibility for coordination of VAS change request & requirements (incl. process setup and
monitoring)
• Collaboration with Card Central Services and IT, quality assurance/release of system changes or new
functionality in the company card systems
• Interface management within Card and other departments (Retail, Legal, Finance, etc.)
• Complaint management in close cooperation with the team lead
• Regular monitoring market developments in VAS products & services
• Identify new market potentials and actively initiate development projects in line with VAS strategy
• Responsibility for pro-active documentation and knowledge management of product offer, process
description and change management.
• Stand-in in daily business operations within VAS team
and customer registration for international VAS products & services)
• Contact person for VAS operations related issues, coming from indoor & outdoor sales / customer
support teams or suppliers/partners
• Support and train local Card Sales and CSO departments in dealing with VAS processes and overall VAS
product & service package
• Act as competence center for international VAS product & service offer
• Operational and commercial relationship management with VAS providers
• International reconciliation of money flows between company and suppliers/partners including
reporting of VAS turnover and fees
• Central monitoring of VAS transactions in the card systems
• Optimize, adjust and harmonize existing VAS processes incl. interfaces
• Validation of VAS handling/processes in card systems
• Responsibility for coordination of VAS change request & requirements (incl. process setup and
monitoring)
• Collaboration with Card Central Services and IT, quality assurance/release of system changes or new
functionality in the company card systems
• Interface management within Card and other departments (Retail, Legal, Finance, etc.)
• Complaint management in close cooperation with the team lead
• Regular monitoring market developments in VAS products & services
• Identify new market potentials and actively initiate development projects in line with VAS strategy
• Responsibility for pro-active documentation and knowledge management of product offer, process
description and change management.
• Stand-in in daily business operations within VAS team
Employee perks, benefits
• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) or German - Upper intermediate (B2) or Hungarian - Upper intermediate (B2)
Personality requirements and skills
• University Education – Master.
• Relevant professional sales experience of min 2-3 years
• Strong teamwork abilities
• Working in international, multicultural teams
• Good communication and negotiation skills
• Project management skills
• Technical understanding
• Advanced skill level in MS Office knowledge
• Flexibility and willingness for business travel
• English MUST / German or Hungarian advantage
• Relevant professional sales experience of min 2-3 years
• Strong teamwork abilities
• Working in international, multicultural teams
• Good communication and negotiation skills
• Project management skills
• Technical understanding
• Advanced skill level in MS Office knowledge
• Flexibility and willingness for business travel
• English MUST / German or Hungarian advantage
Advertiser
Brief description of the company
BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
20-24 employees
Contact
ID: 4835740
Dátum zverejnenia: 21.5.2024
2024-05-21
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator Spoločnosť: BALANCED HR s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 2 200 EUR/month