Customer Support Officer with German or Hungarian & English (E-Mobility & Card bussiness)
BALANCED HR s.r.o.
Place of work
Bratislava, Slovak Republic
Bratislava, Slovak Republic
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
2 300 EUR/monthstarts from 2300€ + yearly bonus
2 300 EUR/monthstarts from 2300€ + yearly bonus
Information about the position
Job description, responsibilities and duties
• Builds and maintains a permanent, long-term relationship with a group of customers.
• Develops and maintains extensive understanding of all products, services, systems, and processes to
deal with wide variety of questions.
• Undertakes handling of complex and difficult customers complains and requests.
• Processes and maintains customer related master data, pricing conditions and other commercial
conditions, including complicated customer setup (hierarchies) and complex pricing conditions and
changes (e.g. mergers)
• Processes and maintain customer contracts within given area of responsibility as per defined scope.
• Manages online customer collaboration.
• Responsible for resolution of complicated and complex claims and complaints
• Handles VIP customer requests coming via email, phone, portal, etc.
• Builds sustainable relationships and trust with customer accounts through open and interactive
communication.
• Responsible for card production
• Responsible for vouchers, managing their orders, creation, payments, activation and stock
management.
• Responsible for all related invoicing activities within defined scope (bonus, invoicing, penalties) and
investigation and resolution of invoicing and pricing complains, including invoice corrections.
• Manage surveys and execute marketing activities to current customers.
• Supports the onboarding and training of new employees by sharing knowledge. Develops and
maintains extensive understanding of all products, services, systems, and processes in order to deal
with a variety of questions.
• Provides consultation to sales, especially in areas of customer setup possibilities, pricing options,
bonuses and complicated customer reports.
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's.
• Focal point for E-mobility topics within the CS team
• Develops and maintains extensive understanding of all products, services, systems, and processes to
deal with wide variety of questions.
• Undertakes handling of complex and difficult customers complains and requests.
• Processes and maintains customer related master data, pricing conditions and other commercial
conditions, including complicated customer setup (hierarchies) and complex pricing conditions and
changes (e.g. mergers)
• Processes and maintain customer contracts within given area of responsibility as per defined scope.
• Manages online customer collaboration.
• Responsible for resolution of complicated and complex claims and complaints
• Handles VIP customer requests coming via email, phone, portal, etc.
• Builds sustainable relationships and trust with customer accounts through open and interactive
communication.
• Responsible for card production
• Responsible for vouchers, managing their orders, creation, payments, activation and stock
management.
• Responsible for all related invoicing activities within defined scope (bonus, invoicing, penalties) and
investigation and resolution of invoicing and pricing complains, including invoice corrections.
• Manage surveys and execute marketing activities to current customers.
• Supports the onboarding and training of new employees by sharing knowledge. Develops and
maintains extensive understanding of all products, services, systems, and processes in order to deal
with a variety of questions.
• Provides consultation to sales, especially in areas of customer setup possibilities, pricing options,
bonuses and complicated customer reports.
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's
• Performs additional tasks within his/her area of expertise and responsibility according to defined
working procedures and performance KPI's.
• Focal point for E-mobility topics within the CS team
Employee perks, benefits
• 3 additional vacation days
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)
• Additional Pension Insurance (DDS Tatra Banka)
• Gastro Card or Meal Cash Allowance
• Routex Card with discounted fuel for employees
• English/German Language Education Contribution
• Jubilee Benefit
• Child Birth Bonus
• Medical Care Program
• Multisport Card
• Referral Program
• Parking/Commuting allowance
• Santa Claus Packages
• Sickness Policy
• Teleworking (8days/month)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
German - Advanced (C1) and Hungarian - Advanced (C1) and English - Intermediate (B1) and Slovak - Proficiency (C2)
Personality requirements and skills
• Proven customer support experience or experience as a client service representative > 3 years
• Track record of over-achieving objectives
• Excellent communication skills and active listening
• Familiarity with CRM systems and practices
• Very strong customer orientation and ability to adapt/respond to different types of characters
• Works in-depth on complex problems in one specific field
• Capable to operate in international environment and to decide within a given range of options
• MS office + SAP/ other relevant IT systems (advantage)
• Experience in working with digital customer service tools is a plus
• Track record of over-achieving objectives
• Excellent communication skills and active listening
• Familiarity with CRM systems and practices
• Very strong customer orientation and ability to adapt/respond to different types of characters
• Works in-depth on complex problems in one specific field
• Capable to operate in international environment and to decide within a given range of options
• MS office + SAP/ other relevant IT systems (advantage)
• Experience in working with digital customer service tools is a plus
Advertiser
Brief description of the company
BALANCED HR s.r.o. is a personnel-consultancy company based on market knowledge and many years of international experience in the areas of search and selection of candidates for a wide range of industries (automotive, mechanical engineering, electrical engineering, food processing, ...), energetics, trade, logistics, finance, IT and telecommunications.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
20-24 employees
Contact
ID: 4810005
Dátum zverejnenia: 17.4.2024
2024-04-17
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: BALANCED HR s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 2 300 EUR/month