Customer Service Administrator with French language

Reporting to the Customer Service Manager, the Role requires a strong team player who has a tolerance to stress and a strong ability to prioritize and self-manage. The ideal candidate will be responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

• Administration of sales quotations/ ro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
• Identify discrepancies between forecasted and actual orders
• Determining stock availability and allocation of inventory
• Negotiating non-compliance charges
• Investigate, review files, pull back up from emails, files and/or warehouse documentation to prove whether or not the non-compliance charges are valid or should be denied
• Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
• Document internal procedures and customer’s procedures
• Other duties as assigned by Manager or Sales Rep (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders and customer’s activities)