Customer Service Administrator with Dutch Language

Reporting to the Customer Service Manager, the Role requires a strong team player who has a tolerance to stress and a strong ability to prioritize and self-manage. The ideal candidate will be responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.
 

Administration of sales quotations and other documentation as required
Attend and participate in weekly CSA meeting
Order processing
Managing order issues such as pricing, shipment, freight, units, proof of delivery
Identify discrepancies between forecasted and actual orders
Determining stock availability and allocation of inventory
Negotiating non-compliance charges
Investigate, review files, pull back up from emails, files and/or warehouse documentation to prove whether or not the non-compliance charges are valid or should be denied
Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
Document internal procedures and customers procedures
Other duties as assigned by Manager or Sales Rep (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders and customers activities)