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Join a multi-national company and
AT&T Customer Care Agent
Place of work
Letna 45, Košice
Letna 45, Košice
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Kosice, Slovakia
Contract type: unlimited
Working hours: 24/5 working time
Possible start dates: October 9th and October 30th
We are starting with Assessment centers from 25th July 2017.
***Great for graduates and people with limited experience! ***
'BECOME THE VOICE OF AT&T'
It takes not only talent but intensive training to improve customer service, which we can provide. We will give you the training, support, tools and means to be the best in the industry. We also offer great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies.
Jeden z našich najúspešnejších produktov nazývaný U-Verse používa veľké množstvo zákazníkov v Severnej Amerike.
Títo zákazníci sa často stretávajú s rôznymi technickými problémami, ktoré im práve my pomáhame vyriešiť.
Ak radi hľadáte riesenia problémov a záleží Vám na vynikajúcich zákazníckych službách, ste to práve Vy koho hľadáme.
In this role you will:
• Answer in-bound support related phone calls
• Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.
Contract type: unlimited
Working hours: 24/5 working time
Possible start dates: October 9th and October 30th
We are starting with Assessment centers from 25th July 2017.
***Great for graduates and people with limited experience! ***
'BECOME THE VOICE OF AT&T'
It takes not only talent but intensive training to improve customer service, which we can provide. We will give you the training, support, tools and means to be the best in the industry. We also offer great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies.
Jeden z našich najúspešnejších produktov nazývaný U-Verse používa veľké množstvo zákazníkov v Severnej Amerike.
Títo zákazníci sa často stretávajú s rôznymi technickými problémami, ktoré im práve my pomáhame vyriešiť.
Ak radi hľadáte riesenia problémov a záleží Vám na vynikajúcich zákazníckych službách, ste to práve Vy koho hľadáme.
In this role you will:
• Answer in-bound support related phone calls
• Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.
Employee perks, benefits
Candidates can enjoy:
• Demanding and interesting job.
• Trainings on supported vendors, certifications.
• Further career opportunities.
• International and multicultural teams cooperation – US
• Modern workplace to make your job comfortable.
• Meal vouchers.
• Compensation for income loss due to sickness.
• Advanced medical program.
• Company risk life insurance.
• Centre teambuilding events.
• Demanding and interesting job.
• Trainings on supported vendors, certifications.
• Further career opportunities.
• International and multicultural teams cooperation – US
• Modern workplace to make your job comfortable.
• Meal vouchers.
• Compensation for income loss due to sickness.
• Advanced medical program.
• Company risk life insurance.
• Centre teambuilding events.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
To apply for this role you must have:
• Advanced English skills (written and verbal) - B2/C1 level
• Flexibility to work in a 24/5 environment.
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service experience are advantageous
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment
• Advanced English skills (written and verbal) - B2/C1 level
• Flexibility to work in a 24/5 environment.
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service experience are advantageous
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3085492
Dátum zverejnenia: 21.8.2017
2017-08-21
lokalita: Košice Pozícia: Administrative Worker, Official, Call Operator Spoločnosť: AT&T Global Network Services Slovakia