IBM Billing Associate (maternity cover - fixed term)

Billing Specialist for IBM is responsible for overall quality assurance of monthly billing information, validation against contracts, data management, dispute resolution support and communication with Service delivery teams.

Roles and Responsibilities:
∙ IBS GTM Billing quality assurance (billing data ‘contract compliancy’)
∙ Maintaining client details in IBS system (administrative and billing information)
∙ Entering and maintaining all sites, services for each client, establishing hierarchy levels
∙ Creating and maintaining rating exceptions, including site-specific rates, thresholds, and minimum commitment penalties
∙ Consolidating and processing charges supplied via miscellaneous files (vlookup, pivot tables.)
∙ Communication with Service Delivery Team (PIM), LCM, Sales, and internal suppliers
∙ Dispute support, including root cause analysis and proactive approach to correction of billing errors
∙ Active participation on process documentation, process flow creation, training materials preparation
. Implementation of process improvements, bringing own ideas into current processes

Key Competencies and Skills:
Advanced knowledge of MS Excel (pivot tables, Vlookup, Hlookup – desirable but not compulsory)
∙ Education focused on Economics advantageous
∙ Knowledge of MS Access advantageous
∙ Willingness to work with data
∙ Flexible, proactive, self-driven, analytical mind, problem solver, stress resistant, team player
∙ Very accurate and disciplined, process focused with sense for details, ability to accept new perspectives, and willingness to learn

Education and Qualifications:
Secondary with leaving examination
University education (Bachelor's degree/ Master's degree))

Additional Information:
Working hours: EMEA
Location: Aupark, Bratislava
Contract: Maternity Cover/ fixed term contract