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Join a multi-national company and
US Service Manager
Place of work
Einsteinova 24, Bratislava
Einsteinova 24, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: CBC center, Bratislava, Slovakia
Working time: US working hours ( 2pm - 10:30pm )
The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners.
The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.
Roles and Responsibilities:
• Frequent communications with the customer and internally
• Business Escalation Point
• Awareness of customers service performance
• Develop and drive service improvement action plans
• Expert knowledge of operational support models in place
• Improving customer’s service experience and contributing to Revenue Acceleration by identifying opportunities for redundancy/upgrades and back up services.
Working time: US working hours ( 2pm - 10:30pm )
The role of the US Service Manager within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners.
The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.
Roles and Responsibilities:
• Frequent communications with the customer and internally
• Business Escalation Point
• Awareness of customers service performance
• Develop and drive service improvement action plans
• Expert knowledge of operational support models in place
• Improving customer’s service experience and contributing to Revenue Acceleration by identifying opportunities for redundancy/upgrades and back up services.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Personality requirements and skills
• Pragmatic, lateral thinking and problem solving skill
• Ability to multitask in a complex environment and deliver to timescales
• Team player
• A proactive approach to customer service
• Ability to take ownership
• Proven ability to handle conflict and manage resolution
• Understanding of geographical and cultural, human and business differences
• Flexible, analytical and resourceful
• Ability to multitask in a complex environment and deliver to timescales
• Team player
• A proactive approach to customer service
• Ability to take ownership
• Proven ability to handle conflict and manage resolution
• Understanding of geographical and cultural, human and business differences
• Flexible, analytical and resourceful
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
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More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3011777
Dátum zverejnenia: 17.8.2017
2017-08-17
lokalita: Bratislava Pozícia: IT Project Manager Spoločnosť: AT&T Global Network Services Slovakia