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Join a multi-national company and
SLA Crediting Specialist (Junior)
Place of work
Einsteinova 24, Bratislava
Einsteinova 24, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
- Validating SLA credit eligibility of customers’ credit claims and outages
- Meeting set deadlines for communicating approved credits to Billing Organization
- Timely collection of data input for validation of SLA credits
- Internal SLA reports generation within set deadlines
- Cooperating with Service Product Managers to ensure work quality, check unclear eligibility and address requests for exceptional credit approvals
- Cooperating with Billing Organization to agree and manage effectively hand-off processes needed for accurate and timely invoicing
- Cooperating with Service and Account managers to respond to complaints and escalations related to credit decisions
- Sharing RPMC requirements in projects related to implementation of SLA crediting for new services, tooling and processes
- Cooperating with SCOE in reviewing requests and committing support for custom deals
- Cooperating with remote teams, reviewing credit decisions they made and documentation they maintain
- Assisting in crediting audits
Employee perks, benefits
• Compensation for income loss due to sickness
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc
Information about the selection process
SLA Crediting Specialist will be responsible for timely and accurate credit claims and metrics misses validation and communication of the approved credits to Billing Organization, maintenance of internal reports measuring Service Level commitment to customers as well as for contributions related to projects and customizations.
Location: Lakeside, Bratislava
Working time: EMEA working hours preferably 9:30 - 18:00 CET
Contract: Maternity cover contract with possibility to be changed
Location: Lakeside, Bratislava
Working time: EMEA working hours preferably 9:30 - 18:00 CET
Contract: Maternity cover contract with possibility to be changed
Requirements for the employee
Candidates with education suit the position
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- Proficiency in verbal and written communication in English language
- Good computer skills including MS Office, Excel and Access
- Knowledge of building Pivot Tables and Macros to develop and maintain SLA reports
- Analytical thinking to analyze data and identify causes for missed objectives
- Capability to understand and summarize complexities
- Capability to map process flows and document processes
- Good knowledge of multiple AT&T organizations and how they interact
- Ability to communicate professionally with different organizations
- Ability to prioritize assigned tasks and complete them within the set deadlines
- Willingness to own tasks and drive them proactively to the resolution
- Willingness for continuous learning and developing skills
- Personal drive to delivering accurate work of the high quality
- Ability to work independently as well as a part of a team
Tooling Knowledge:
- Knowledge of internal tools is beneficial
- Experience in SLA credit validation processes and metrics calculations would be of advantage
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2997961
Dátum zverejnenia: 25.4.2017
2017-04-25
lokalita: Bratislava Pozícia: Business Analyst, Financial Agent, Financial Analyst, Reporting Specialist Spoločnosť: AT&T Global Network Services Slovakia