MAOT Customer Scheduling Manager

MAOT (Most of World – MoW – Access Optimization Team) is an operational team within the Global Delivery and Assurance organization. It is a fully self-contained team encompassing the following functions – Order Entry, Project Management, Scheduling, Provisioning, and Engineering. The role of MAOT is to develop and deliver custom solutions in order to support network optimizations and access infrastructure migrations. The team cooperates closely with international specialists within the company, various external providers, and local customers in the MoW region.

Roles and responsibilities:
• Coordination and management of customer (internal / external) facing communications
• Support service delivery activities and associated responsibilities during the E2E project cycle in MAOT environment.
• Proactive follow up on open items leading to migration readiness (migration date negotiation, cabling & de-cabling, on-site tech support preparation).
• Maintain MAOT's professional communications practice with customer, in alignment with 'AT&T Customer Rules'
• Update and maintain internal business systems used for project control and tracking
• Cooperate together with project leads and service delivery engineers

Working hours: EMEA hours – 9am – 6pm

* Meal Contribution and Universal Vouchers
* Compensation for Income loss due to sickness
* Special Occasions compensation ( Childbirth, marriage, retirement)
* Private medical program
* Pension Plan
* Group Life Insurance
* Special Working Time Contribution
* Other Benefits (Annual bonus, Teambuilding Activities and Events, Various Discounts – gym, cultural events and other discounts)