Service Management Support EMEA ( re.# 150678 )

Location: CBC, Bratislava
Working time: EMEA

This role within the Global SM Organization, will work with and alongside EMEA Service Management to provide a consistent interface to our key customers for all elements of the service delivered and ensures that actions are taken within AT&T to drive improved customer satisfaction. This position will be performing SM related tasks in support of a module of accounts, and the role will be both proactive and reactive in content. The employee will establish and maintain strong relationships with AT&T Customer Service functions, if required with designated customers, and will have a significant role to play in delivering overall Customer satisfaction to our Account base.

Roles and responsibilities:

• Managing multiple tasks in support of Customers and Service

communicating primarily with internal functions; with external customers if required

• Ability to work under pressure and to predefined deadlines
• Escalation point for specific tasks and activities
• Providing assistance in AT&T revenue management; supporting Accounts Receivable teams
• Initiating continuous improvement cycles and tracking to resolution in agreement with Hi-touch SM Managers
• Provide expert knowledge of operational support models
• Office based