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Join a multi-national company and

ICM Customer Care Manager

Place of work
Einsteinova 24, Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse).

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Brno to support our innovative digital TV, internet and voice services called U-Verse.

Roles and Responsibilities:
We need outstanding Managers to manage a team of 10-15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers.

Working hours are on a 24/7 shift rotation

Key Competencies and Skills:

Outstanding spoken and written English

Ability to work in a pressured environment

Ability to multi task

Lead by example

Flexible management style

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.