Billing Specialist for IBM with VLOOKUP and Pivot Tables (1 year contract with possibility to prolong)

Information about the position

  • Place of work: Einsteinova 24, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

IBM Dispute Manager (DM) is part of the IBM Dispute Management Team within Finance Billing Operations (FBO). DM is responsible for managing IBM’s inquires and disputes across all regions. Actively investigating the issue until its resolution and closure following agreed SLO’s. DM provides regular status updates to the dispute initiator and also maintains updates in internal tools/ systems. Actively communicates with customer and with internal AT&T teams and organizations. Engages responsible parties to make necessary billing corrections and process manual adjustments.

Roles and Responsibilities:
• Investigate billing inquiries and disputes - proactively manage and escalate disputes on customer’s behalf, schedule and lead internal meetings to provide resolution, negotiated with different parties to reach an agreement
• Manage billing inquiries and disputes from receipt through resolution and completion within agreed SLOs)
• Summarize investigation findings and provide full and precise resolution to IBM. Reach an agreement and process correction / close the dispute
• Direct communication with customer including customer status calls - provide regular status updates (written and verbal)
• Process manual adjustments or ensure correction is processed on time
• Verify adjustment is applied correctly on impacted invoice
• Document progress of investigation and all critical information in internal tools
• Prioritize tasks and business requirements based on actual situation (team’s priorities, customer escalation, issue, age/value of the dispute,…)
• Understand billing/dispute process and continuously develop advanced skills

Other benefits

• Compensation for income loss due to sickness
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced

Required experience


Personality requirements and skills

Key Competencies and Skills:
• Detail oriented, Analytical thinking, Pro-active approach
• Well organized and precise
• Prioritize workload & ability to work to deadlines
• Ability to multitask & cope with stressful situations
• Excel - Advanced knowledge required
• PC literacy (MS Office, Outlook, PowerPoint, Internet)
• Flexibility
• Able to share knowledge

Education and Qualifications:
• University degree
• CEF English Level: B2 and above

Additional Information:
Contract: 1 year, with possibility to be prolonged
Working hours: Monday to Friday – EMEA Working Hours – 9 AM to 5:30 PM


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


Contact person: Jana Lobotková
E-mail: send CV

Send CV to the company
ID: 2742073   Dátum zverejnenia: 25.10.2016