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Customer Service Support Specialist for Service Management

Place of work
Lakeside Park, Tomasikova 64, Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Our Customer Services Support Specialist partners with internal supplier teams to develop customer specific action plans to address service issues and interacts with customers prior to and after sale.

In this role you will be accountable for developing a positive customer relationship, in support of customer satisfaction.

This position has responsibility for 24 x 7 support, authority to escalate expeditiously to resolve customer complaints.

Roles and Responsibilities:

Communicating with the customer and internal functions as required
Customer Escalation point for all maintenance issues
Provide expert knowledge of operational support models
Ability to work under pressure and when required outside business hours.
Initiating continuous improvement cycles and tracking to resolution.
Network and any critical business usage to enable fact based decision-making during problem management

Customer Service Support Specialist are supposed to work in 3 shifts:

Morning: (from 8 or 9.00 am until 4.15 or 5.15pm)
Afternoon (starting between 12-14.15pm finishing by 20 - 22:15 pm )
Night: (from 4.45pm until 1pm)

Additionally you have to be prepared for weekend rotational on-call stand by duty

Employee perks, benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided; certifications supported and paid by company
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Sufficient seniority to interact at senior levels within AT&T organizations and at technical and supervisory level at the customer.
Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
Understanding of geographical and cultural, human and business differences.
Ability to work in isolation and on own initiative in highly pressured situations.
At least 2 years experience in customer service.
Previous customer facing experience is an advantage

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Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.