Naštartuj svoju future. Získaj nové skills. Zlepši si english. Pridaj sa k nám do AT&T customer care center (Ref. No.: 149576 )

Information about the position

  • Place of work: Košice
  • Contract type: full-time

Job description, responsibilities and duties

***Great for graduates and people with limited experience! ***

'BECOME THE VOICE OF AT&T'

Working hours:
We are open 24 hours a day, 7 days a week, 365 days a year.

Location: Kosice, Slovakia
Contract type: unlimited

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in.
We’re launching a new customer care teams in Kosice, Slovak Republic to support our innovative digital TV, internet and voice services called U-Verse and Direct TV.

Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services.
A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided.
However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

Roles and Responsibilities:
In this role you will:

• Answer in-bound support related phone calls from customers
• Provide support for all U-Verse and Direct TV products through customer interaction and the use of the industry leading diagnostic tools.
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.

Key Competencies and Skills:
To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level
• Flexibility to work in a 24/7/365 environment.
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service experience are advantageous
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Educational Specialization

Telecommunications

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


ID: 2625766   Dátum zverejnenia: 5.10.2016