Universal Service Manager (US hours)

Location: CBC center, Bratislava, Slovakia

This role ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated US MNC’s either through direct customer interaction by providing an interface to our key customers for all elements of the service and/or by performing SM related support tasks in support of a module of accounts. The role will be mainly reactive in content, however will have also proactive elements.

The employee will establish and maintain strong relationships with AT&T Customer Service functions, if required with designated customers, and will play a significant role to drive customer issues to completion and to provide a consistent interface to US key customers for all elements of the service delivered and to ensure that required actions are taken within AT&T.
The employee builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customer’s business requirements and the AT&T products and services that are used to support these requirements.
The role also builds similar relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to requirements.
Candidates are expected to be open to work US hours.

• Extended meal voucher contribution
• Compensation for late hours work (after 19:00)
• Special occasion contribution (marriage, child birth)
• Sports and cultural benefits
• Various discount
• Group Life Insurance