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Join a multi-national company and
Desktop Support Specialist with Spanish language
Place of work
Prešov region, Košice region
Prešov region, Košice region
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
Location: Kosice, Slovakia
Working hours: Covering 24x7 service, 2 shift system
Description:
Providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies mostly in bilingual (Spanish and English language).
You will provide IT Technical support 7x24 (mostly Mexico business hours) cover for internal employees based in MEXICO and across the South America regions.
You will mainly work within a Spanish speaking user community and IT environment therefore it is expected that you will have a basic understanding Computers and Microsoft Windows based technology
Responsibilities:
Working hours: Covering 24x7 service, 2 shift system
Description:
Providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies mostly in bilingual (Spanish and English language).
You will provide IT Technical support 7x24 (mostly Mexico business hours) cover for internal employees based in MEXICO and across the South America regions.
You will mainly work within a Spanish speaking user community and IT environment therefore it is expected that you will have a basic understanding Computers and Microsoft Windows based technology
Responsibilities:
- Provides phone-based and LiveChat based troubleshooting and resolution of PC hardware/software, including selected enterprise applications used at the desktop (full training will be given)
- Initiates notices and escalation process when needed
- Manages and prioritizes workload in a way that provides end-to-end support within time and quality standards
- Demonstrates problem solving skills
Employee perks, benefits
- Additional Trainings and Development provided; certifications supported and paid by company
- Opportunities for career growth within the company
- Extended Meal vouchers
- Advanced medical program
- Compensation for income loss due to sickness
- Company risk life insurance
- Center team building events
- Discounts to various shops, events, cinemas, fitness centers language school, etc.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)
Personality requirements and skills
- Spanish and English language (spoken / written communication)
- IT technical skills, experience is advantageous
- Excellent communication skills to deal effectively with customers
- Incident management skills advantageous
- Ability to prioritize workload
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2291546
Dátum zverejnenia: 19.11.2015
2015-11-19
lokalita: Prešov region, Košice region Pozícia: Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: AT&T Global Network Services Slovakia