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Join a multi-national company and
LCM Operations Manager
Place of work
Košice
Košice
Contract type
full-time
full-time
Wage (gross)
Salary from € 1,760 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Salary from € 1,760 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
Position will be based in Slovakia, Kosice.
This position requires candidate to work in US Eastern time zone - e.g. 14.00pm-22.30pm Slovakia time.
Working as LCM Operations Manager, the employee will be responsible to maintain overall awareness of day to day operational activities and issues. This position will assist in representing AT&T delivery teams as appropriate at customer meetings and provide the interface between the customer and IBM team for Day 2 delivery management.
In addition, the employee will be responsible to:
∙ Attend Stewardship meetings and CAB meeting with Customer.
∙ Receive/retrieve Client Requests (CRs), assess and initiate Service Requests (SRs). Track progress and collect implementation details (change dates, etc) within the IBM generated CR in GPS.
∙ Coordinate delivery of basic and intermediate service requests, including order initiation and performance oversight for work performed by the external Partner.
∙ Proactive Incident management to avert high severity issues and business impact.
∙ Leading high severity incidents (Severity 1 and 2) and provide timely business updates/communication.
∙ Initiating the technical bridges and engage service centers, vendors, suppliers and service providers for service restoration.
∙ Occasional out of hours for support of critical outages.
∙ Timely management escalation to maintain proper visibility and ensuring right resource engagement.
∙ Managing break fix activities during incidents to provide any workaround or fix.
∙ Presenting incident summary to customers as required after incident close down.
∙ Creating RCA - Root Cause Analysis report for Sev-1 outages
∙ Preventing problems to IT services, along with the resulting incidents
∙ Eliminating recurring incidents
∙ Identifying the root cause of service interruptions and proposing permanent fixes to eliminate the cause
∙ Submitting a request for change that will implement the fix
∙ Additional Activities are to diagnose the root cause of incidents and to determine the resolution to those problems
∙ Review and notify IBM of infrastructure changes that may impact the end customer.
∙ Communicates schedule changes to IBM and the IBM Customer.
∙ Notify Operations teams of SLA impacts.
This position requires candidate to work in US Eastern time zone - e.g. 14.00pm-22.30pm Slovakia time.
Working as LCM Operations Manager, the employee will be responsible to maintain overall awareness of day to day operational activities and issues. This position will assist in representing AT&T delivery teams as appropriate at customer meetings and provide the interface between the customer and IBM team for Day 2 delivery management.
In addition, the employee will be responsible to:
∙ Attend Stewardship meetings and CAB meeting with Customer.
∙ Receive/retrieve Client Requests (CRs), assess and initiate Service Requests (SRs). Track progress and collect implementation details (change dates, etc) within the IBM generated CR in GPS.
∙ Coordinate delivery of basic and intermediate service requests, including order initiation and performance oversight for work performed by the external Partner.
∙ Proactive Incident management to avert high severity issues and business impact.
∙ Leading high severity incidents (Severity 1 and 2) and provide timely business updates/communication.
∙ Initiating the technical bridges and engage service centers, vendors, suppliers and service providers for service restoration.
∙ Occasional out of hours for support of critical outages.
∙ Timely management escalation to maintain proper visibility and ensuring right resource engagement.
∙ Managing break fix activities during incidents to provide any workaround or fix.
∙ Presenting incident summary to customers as required after incident close down.
∙ Creating RCA - Root Cause Analysis report for Sev-1 outages
∙ Preventing problems to IT services, along with the resulting incidents
∙ Eliminating recurring incidents
∙ Identifying the root cause of service interruptions and proposing permanent fixes to eliminate the cause
∙ Submitting a request for change that will implement the fix
∙ Additional Activities are to diagnose the root cause of incidents and to determine the resolution to those problems
∙ Review and notify IBM of infrastructure changes that may impact the end customer.
∙ Communicates schedule changes to IBM and the IBM Customer.
∙ Notify Operations teams of SLA impacts.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Number of years of experience
2
Personality requirements and skills
∙ Advanced written & spoken English
∙ Advanced MS Office Skills (Word, Excel, Outlook)
∙ Project Management
∙ Change/Incident Management
∙ Ability to coordinate multiple teams to achieve an objective
∙ Ability to work under pressure
∙ Technical knowledge of IT operations (Networking-Telecomm Preferred), CCNA certification
∙ Advanced MS Office Skills (Word, Excel, Outlook)
∙ Project Management
∙ Change/Incident Management
∙ Ability to coordinate multiple teams to achieve an objective
∙ Ability to work under pressure
∙ Technical knowledge of IT operations (Networking-Telecomm Preferred), CCNA certification
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2179815
Dátum zverejnenia: 2.10.2018
2018-10-02
lokalita: Košice Pozícia: Customer Support Specialist, IT Project Manager, Operations Manager Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: Salary from € 1,760 brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.