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Join a multi-national company and

Technical Support and Chat at AT&T

Place of work
Tomasikova 64, 851 01 Bratislava, Slovakia, Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Location: Bratislava, Slovakia

Our Technical Support Agents work to answer questions and resolve customer issues over the phone and on-line chat, supporting the U-Verse product, the evolution of Digital TV, Internet, and Voice.
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. You will provide technical support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools, maintain customer relationship management systems.

In this role you will:
• Answer in-bound support related phone calls and/or on-line chat as the first line of contact for the company.
• Provide technical support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools
• Handle inquiries from customers related to repair & troubleshooting, handsets & devices, accessories, network, coverage, features & services, billing & rate plans.
• Handles service activations and changes, inquiries on data products.
• Remotely diagnose and solve physical hardware and software issues when prompted by an automated system
• Work collaboratively with AT&T employees and partners as part of a high-performing team

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Key requirements
To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level
• Strong user computer skills
• A willingness to work U.S working hours - CET afternoon/pm
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service exposure and aptitude
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment

Assessment process:

• AT&T Recruiter telephone interview
• In AT&T Bratislava location Interviews and group exercises

Expected start date:
Successful candidates will be expected to start between June – July

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.