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US Order Manager

Place of work
Tomasikova 64, LAKESIDE PARK, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Working hours: US 14.30 - 23.00 CET & EMEA 10.00 - 18.30 CET few days a week

OM (Order Manager) team is responsible for site level order management which includes mainly customer communication, communication with all internal resources to ensure smooth and timely delivery process, circuit provider delivery tracking including sorting out issues between all involved parties and teams, securing of internal resources, preparing of weekly status reports for Service management and customer HQ, attending regular calls if applicable for assigned customers. This position is in the middle of the whole delivery process, acts as an overseer and driver for fast resolution of issues, therefore good knowledge of overall service delivery processes and responsibility is required. This is not a task oriented but project management oriented position.

Required Skills:
• Higher education , university education
Computer skills - user:
• Microsoft Word - advanced
• Microsoft Excel - advanced
• Microsoft Outlook - advanced
• Internet (e-mail, www) - advanced

Additional demands on employee:

• Because of your international function written and spoken English
• For this position you should preferably have communication skills and should be a graduate of a secondary high school or university.
• Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management is advantageous.

Knowledge:
• Written and spoken English.
• PC literate with experience of a range of software packages
• Good analytical and work skills

Personal:
• Ability to work to tight deadlines while maintaining output quality
• Strong commitment to process and quality improvement
• Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision
• Good team member, with ability to quickly establish credibility and rapport with Managers and senior professionals throughout the world

Employee perks, benefits

We Offer:
• Meal vouchers
• Compensation for income loss due to sickness
• Advanced medical program
• Company risk life insurance
• Center team building events

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Katerina Velka
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 2113318  Dátum zverejnenia: 21.5.2015