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Join a multi-national company and

Quality Manager

Place of work
Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are in the process of building a brand new customer care team to support our U-Verse product; an innovative digital TV, internet and voice service for U.S based consumers. If you like solving problems and with a desire for continuous improvement then this may be a perfect job opportunity for you.

Key responsibilities:
• Monitoring customer care agents in-bound support related phone calls to ensure the very best quality and performance
• Using leading diagnostic tools analyze call and team activity related figures. Provide recommendations on areas for improvement
• Manage workforce scheduling and planning
• Works collaboratively with AT&T employees and partners as part of a high-performing team
• Be the first point of contact or “go to” person on all team or technical issues
• Maintains customer relationship management systems (recording notes, tracking of requests)
• Maintain and update records in relation to anything related to the Customer care center
• Provide day to day administrative support to the UVerse Area Manager

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key requirements:

• Excellent - ideally fluent - English skills (see below for more detail)
• Previous experience in a similar role is required
• Strong interpersonal and communication skills
• Highly analytical
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Customer service exposure and aptitude
• Organized with outstanding attention to detail
• Logical mind and problem solving skills
• Team player
• Culturally agile, an appreciation of U.S culture (e.g history and geography) would be a plus.
• Must be willing to work U.S work hours – shifts will vary.

About U-Verse:
U-Verse is the AT&T brand name for the package of innovative digital TV, internet and voice solutions to U.S based domestic consumers. Using fiber-optic technology, AT&T U-verse delivers award-winning TV, high-speed Internet, and digital home phone services to 6.1million U-verse TV customers.
More information about U-Verse can be found on att.com/uverse

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Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.