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Project Implemention Manager

Place of work
Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

The MNS Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within the Managed Network Services. Due to increased work we are seeking a Project Implementation Manager (PIM) to join the team in the AT&T Lakeside office working US working hours.

Scope of responsibilities:

The role of the PIM is to lead the implementation of new external clients into the AT&T Managed Network Services by establishing initial contact with the client once the service is sold right through until contract termination. This also means PIM is responsible for overall implementation of the customer design, which includes overseeing of partnering services.

The role includes creating a project schedule to meet contractual requirements & customer needs; compiling the AT&T resources required to support the project; and negotiating implementation schedules with the internal and the external resources and suppliers.

PIM assist the sales team with most critical aspects of implementation to onboard successfully the customer.

Other duties include:

• Accountable for implementation of WAN/LAN for managed client which includes implementing and billing per contract specifications
• Interact with both internal and external AT&T resources to complete provisioning tasks.
• Utilize and update management databases in conjunction with the provisioning process
• Ability to discern key aspects of a problem and address them at an early state by determining the best resolution
• Escalation point for any critical milestone during the implementation/post implementation, even for partnering services.
• Working schedule is in the U.S. hours with some flexibility based on customer set.
• Completion of task includes overtime work if necessary on short notice.
• 24/7 support
• Overseeing of Legal elements
• Be compliant with MRS processes; customer processes
• Understanding of customer network/custom elements
• Flexible to extend responsibilities as customer requires

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Suitable applicants will have the following:

• University degree,
• At least 2 years of experience in IT preferred
• Fluent English language communication skills are required including proficient writing ability!
• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access)
• Knowledge of communication technologies and networking technologies
• Knowledge of the Project Management best practices is advantageous.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with the customers, project managers, internal organizations and the U.S. based local exchange companies is desired.
• Flexible, Analytical mind, Problem solver, Stress resistant, Team player.

Working Hours:
Primary US working hours 2-10:30pm CET

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Brief description of the company

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