Billing Dispute Specialist

Working hours: EMEA
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)

AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?

RESPONSIBILITIES:

The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The job includes resolving billing and contracting related disputes directly with a customer on the phone (front office) as well as resolving more complex tasks offline (back office). Thus, a combination of excellent communication skills and analytical thinking is crucial to be successful in this role.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.