Senior Service Manager

Location: Kosice, Slovakia
Working time: This position requires candidate to work in US time zone - e.g. 14.00pm-22.30pm Slovakia time. Senior Service Manager is also expected to handle outages. This means occasionally to work late night or early morning hours, on rare occasion weekends SK time.

We are looking for experienced people in Telecommunication or IT industry, who like the challenge and want to grow their career without any limits. You will get an opportunity to work with the most technical teams who support the world's most advanced and powerful global backbone network. You will be responsible for your own portfolio of accounts which are part of Fortune 500 and you will be a critical member in the overall AT&T service offerings. The role will stretch your account management, project management and technical knowledge to make you the best in class when it comes to Service Management. Don’t miss this unique opportunity to join one of world's largest communications companies and be part of our stellar AT&T team!


Job Description:

• Account focal point for the customer and within AT&T
• Leading conference calls, involving both internal and external teams
• Working with the technical teams on change management coordination
• Escalation point for service issues
• Security focal point responsible for compliance and audit activities
• Stores and maintains account documentation
• Responsible for customer satisfaction and delivering high quality customer experience
• Creating Root Cause Analysis for Service impacting outages
• Responsible for Account Stewardship
• Partners with the Sales Executive to pursue new business opportunities