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Join a multi-national company and
Service Operations Executive (SOE)
Place of work
Bratislava, Košice
Bratislava, Košice
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Kosice or Btaislava, Slovakia
Working time: US working time (14.00pm-22.30pm). SOE is also expected to handle outages or severities for those accounts without escalation manager assigned. This means occasionally to work late night or early morning hours SK time.
Scope of responsibility includes:
Single Point of Contact (SPOC) as the Commercial Account Focal Point to the IBM Project Office, the Client and within AT&T for one or more accounts of various size (small/medium/large) with both simple and complex support environments, for all services AT&T delivers to the Bluesky customer:
Working time: US working time (14.00pm-22.30pm). SOE is also expected to handle outages or severities for those accounts without escalation manager assigned. This means occasionally to work late night or early morning hours SK time.
Scope of responsibility includes:
Single Point of Contact (SPOC) as the Commercial Account Focal Point to the IBM Project Office, the Client and within AT&T for one or more accounts of various size (small/medium/large) with both simple and complex support environments, for all services AT&T delivers to the Bluesky customer:
- Coordinate with LA, EMEA and AP on international issues and projects
- Own and drive IBM PE/DPE escalations
- Own and drive vendor escalations (cost, inventory, and performance), support creation and presentation of Root Cause Analysis documentation
- Drive opportunities for network re-design as appropriate
- As applicable, provide SOE support for accounts in transition
- Service Excellence (including SLA Attainment)
- Provides work direction and distribution, skills management and development, staffing, client interaction etc.
- Virtual matrix team management: manage resources and services throughout AT&T (including standard offerings like MRS, EVPN, AVPN, etc., and non-standard offerings) to provide a seamless, effective, high-quality customer experience
- Effectively Manage Cost through Efficiency and Containment Efforts
- Manage compliance with Security and Controls requirements
- In partnership with AT&T Sales and Marketing, Pursue New Business Opportunities and Growth Attainment
- Improve and maintain Client Satisfaction
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Customer Interface:
Demonstrated ability to professionally and effectively interface with customers. Can effectively communicate complex concepts, services, and solutions. Ability to listen to and question the customer, evaluate customer concerns and propose solutions for internal and external audiences.
Personal and Leadership Effectiveness:
The ability to take initiative and to respond appropriately and professionally to demands and challenges and work across business units with various levels of management
Problem Solving:
Identifying and applying solutions to problems or opportunities; developing innovative or creative solutions to problems or opportunities that defy traditional or previously tried solutions.
Risk Management:
Recognizes the implications/consequences of situations, actions, jeopardies, or changing conditions and initiate responses to remove obstacles and implement solutions.
Demonstrated ability to professionally and effectively interface with customers. Can effectively communicate complex concepts, services, and solutions. Ability to listen to and question the customer, evaluate customer concerns and propose solutions for internal and external audiences.
Personal and Leadership Effectiveness:
The ability to take initiative and to respond appropriately and professionally to demands and challenges and work across business units with various levels of management
Problem Solving:
Identifying and applying solutions to problems or opportunities; developing innovative or creative solutions to problems or opportunities that defy traditional or previously tried solutions.
Risk Management:
Recognizes the implications/consequences of situations, actions, jeopardies, or changing conditions and initiate responses to remove obstacles and implement solutions.
- Ability to influence and gain commitment at all levels of the organization
- Strong facilitation, oral and written communication skills
- Knowledge of Project Management principles and ability to apply leadership techniques in diverse situations
- Ability to frame client issues and identify the problem
- Ideal candidate should have one of the following backgrounds: PIM, PM, Service Manager, Escalation Manager, System Engineer
- Ideal candidate should possess one or more of the following certifications: CAPM, PMP, Prince2®, ITIL, CCNA or CCDA.
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2086456
Dátum zverejnenia: 16.3.2017
2017-03-16
lokalita: Bratislava, Košice Pozícia: IT Project Manager, Network and Service Operation Specialist, Project Manager Spoločnosť: AT&T Global Network Services Slovakia