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Join a multi-national company and

Service Manager EMEA (maternity leave cover)

Place of work
CBC I, Karadzicova 8/A, Bratislava

Contract type
full-time

Start date
asap or upon agreement

Information about the position

Job description, responsibilities and duties

Location – CBC, Bratislava
Working time – EMEA
Contract type: limited, maternity leave cover

AT&T, leading global telecommunication company is dedicated to providing the next gen of technology, as well as working with these technologies. The future is now, are you ready for the challenge?

The Service Manager provides a consistent interface to our key customers for all elements of the service and ensures that actions are taken within AT&T to drive improved customer satisfaction. This Service Manager position will be managing a higher number of designated global strategic Multi National Customers, however the role has been adapted to be primarily reactive in content. The SM will be expected to establish strong relationships with designated customers, encouraging them to use our standard engagement procedures at all times and the SM will work with other AT&T teams to drive all customer issues to completion and to increase customer satisfaction.

An ideal candidate has min 2-3 years experience from multinational corporate environment, has previous customer facing experience, is a strong communicator and presenter.

Key aspects of the role include;

Communicating with the customer and internal functions as required
Customer Escalation point for all maintenance, provisioning and billing aspects of the customer’s service
Providing assistance in AT&T revenue management
Provide expert knowledge of operational support models
Ability to work under pressure and when required outside business hours.
Initiating continuous improvement cycles and tracking to resolution.
Having a good understanding of your customers’ network and any critical business usage to enable fact based decision-making during problem management.
Office based although business travel with overnight stays at short notice may be required.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Fluency in English, (both written and verbal)
Fluent in another major European language (e.g. Spanish, German, Italian, French…) advantageous
Min. 2 years working experience from multinational corporate environment
Previous customer facing experience
Strong interpersonal skills
Ability to multitask in a complex environment and deliver to timescales.
Good technical awareness or experience is preferred
Good knowledge of office tools (Excel, Word, PowerPoint)
Familiar with financial terminology, contracts, invoicing advantageous
Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
Understanding of geographical and cultural, human and business differences.
Good presentation skills

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.