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Join a multi-national company and

New Teams in AT&T Bratislava - Customer Care Agents

Place of work
LAKESIDE Park, Tomašikova 64, Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Location: Bratislava, Slovakia

'BECOME THE VOICE OF AT&T'

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We’re launching a new customer care team in Bratislava, Slovak Republic to support our innovative digital TV, internet and voice services called U-Verse.

Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services. A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?

Key responsibilities

In this role you will:
• Answer in-bound support related phone calls as the first line of contact for the company.
• Provide technical support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools
• Communicate effectively by telephone to remotely diagnose and solve physical hardware and software issues when prompted by an automated system…
• Work collaboratively with AT&T employees and partners as part of a high-performing team
• Maintain customer relationship management systems (recording notes, tracking of requests)
U-Verse

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Key requirements
To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level
• A willingness to work U.S working hours - CET afternoon/pm

• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service exposure and aptitude
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment

Assessment process:

• AT&T Recruiter telephone interview
• In AT&T Bratislava location Interviews and group exercises

Expected start date:
Successful candidates will be expected to start between February - March 2016

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.