Billing Specialist

Working time: Flexible US working hours

Description of the role:
The position is to work within CCLA (Canada, Caribbean & Latin America) Billing Operations as a Specialist, Billing Accounting, who has a specific responsibility for ongoing billing in terms of conducting billing operational work to maximize the effectiveness, accuracy, and delivery of billing information
Candidate will operate from a Bratislava Centre, Americas Global Billing Operation department. Our department is responsible for all billing related tasks from the initial billing set up, automated billing, manual billing, and special billing to billing disconnect for CCLA Customers and CCLA sites of US and MoW (Most of the World) customers.

Principle Responsibilities:
• Audits the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
• Develops solutions to billing issues and works with systems design to implement new features. Test new features of the billing systems.
• May perform one or more of the following billing operations functions:
o General billing operations, contract implementation
o Policy compliance
o Systems, methods, procedures,
o SOX compliance, risk management, fraud, service abuse, revenue assurance, audit
o Compliance with legal requests, compliance with country, federal and state taxing statutes
o Annoyance calls complaints, bill reviews, postal analysis, vendor management, production quality, data requests, etc.
• Support investigation of customer inquiries, and disputes, formulate a written or verbal reply (in English) to impacted parties until issue is resolved, document all actions and responses in the Web-based tracking tool (or applicable systems), and issue adjustments appropriately within the systems.
• The preparation of concise, well written reports and analysis documents will be required with this position