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Join a multi-national company and
Customer Care Agent for our New Team in Kosice
Place of work
Letna 45, Košice
Letna 45, Košice
Contract type
full-time
full-time
Start date
21.03.2016
21.03.2016
Wage (gross)
Competitive salary and benefits
Competitive salary and benefits
Information about the position
Job description, responsibilities and duties
'BECOME THE VOICE OF AT&T'
We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We’re launching a new customer care team in Kosice, Slovakia to support our innovative digital TV, internet and voice services called U-Verse.
Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services. A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?
Key responsibilities
In this role you will:
• Answer in-bound support related phone calls as the first line of contact for the company.
• Provide technical support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools
• Communicate effectively by telephone to remotely diagnose and solve physical hardware and software issues when prompted by an automated system…
• Work collaboratively with AT&T employees and partners as part of a high-performing team
• Maintain customer relationship management systems (recording notes, tracking of requests)
We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We’re launching a new customer care team in Kosice, Slovakia to support our innovative digital TV, internet and voice services called U-Verse.
Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services. A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?
Key responsibilities
In this role you will:
• Answer in-bound support related phone calls as the first line of contact for the company.
• Provide technical support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools
• Communicate effectively by telephone to remotely diagnose and solve physical hardware and software issues when prompted by an automated system…
• Work collaboratively with AT&T employees and partners as part of a high-performing team
• Maintain customer relationship management systems (recording notes, tracking of requests)
Employee perks, benefits
- Taxi ride home on company costs when finishing after 11 PM (within Kosice)
- Compensation for income loss due to sickness
- Company risk life insurance
- Extended Meal vouchers
- Central teambuilding events
- Additional Trainings and Development provided
- Opportunities for career growth withing the company
- Discounts to various shops, events, cinemas, fitness centers langauge school, etc.
Information about the selection process
Assessment process:
• AT&T Recruiter telephone interview
• In AT&T Kosice location Interviews and group exercises
About U-Verse:
U-Verse is the AT&T brand name for the package of innovative digital TV, internet and voice solutions to U.S based domestic consumers. Using fiber-optic technology, AT&T U-verse delivers award-winning TV, high-speed Internet, and digital home phone services to 6.1 million U-verse TV customers. Search: att.com/uverse
• AT&T Recruiter telephone interview
• In AT&T Kosice location Interviews and group exercises
About U-Verse:
U-Verse is the AT&T brand name for the package of innovative digital TV, internet and voice solutions to U.S based domestic consumers. Using fiber-optic technology, AT&T U-verse delivers award-winning TV, high-speed Internet, and digital home phone services to 6.1 million U-verse TV customers. Search: att.com/uverse
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Key requirements
To apply for this role you must have:
• Advanced English skills (written and verbal) - B2/C1 level
• A willingness to work U.S working hours - CET afternoon/pm
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service exposure and aptitude
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment
To apply for this role you must have:
• Advanced English skills (written and verbal) - B2/C1 level
• A willingness to work U.S working hours - CET afternoon/pm
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service exposure and aptitude
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Experience of team working
• Ability to work in multi-cultural global environment
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2046285
Dátum zverejnenia: 8.2.2016
2016-02-08
lokalita: Košice Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: Competitive salary and benefits